Regional IT Support Specialist

About the role As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects. What’s in it for you Competitive compensation Advancement opportunities with structured career paths Reimbursement for continuous education and technical training Leadership experience by being the IT subject‑matter‑expert for assigned offices Access to the latest emerging technologies through Microsoft and Dell partnerships Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more Certified Great Place to Work and voted a 2019‑2026 Computerworld Best Places to Work in IT What you’ll be doing Manage Windows 10 PC inventory and perform repairs and reimaging Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed Assist in Network upgrades and other tests after normal business hours; on‑call support Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues What you need Bachelor’s degree in Information Technology or equivalent work experience 1 year of Help Desk experience; supporting hardware, software, and VoIP systems Strong knowledge of Microsoft Office 365, Windows 10, and SCCM Basic server and networking skills; a talent for creatively and decisively solving problems Aptitude and ability to work independently and be a technology leader for the company Ability to travel up to 15‑20% Where you'll be 200 Regency Executive Park Dr., Charlotte, NC 28217 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. #J-18808-Ljbffr