Regional IT Tech Support Specialist

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. Location: Charlotte, NC Application Deadline: Posted Until Filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary The Regional IT Technical Support Specialist travels to assigned branches to assist with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware. Responsibilities Essential Functions Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware. Sends units out for repair and ensures the repair is accomplished in a timely manner. Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices. Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems. Develops and maintains effective working relationships with customers, vendors, and others related to the company. Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise. Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware. Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware. Demonstrates basic proficiency with core networking concepts such as IP addressing and DHCP, and assists with mounting, cabling, and labeling network hardware under guidance. Proactively communicates with the supervisor regarding personal computer usage and related requirements, as directed. Non-essential Functions Provides accurate, timely documentation of expenses and other information as requested. Provides input or recommendations to the department budget. Researches and analyzes various topics and function of the department. Performs other duties as assigned by supervisor or designate. Qualifications Associate's degree in Computer Technology or the equivalent in work experience, required. Bachelor's Computer Technology degree preferred. Knowledge of Windows desktop PCs is essential. Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred. Experience working with computers in a WAN environment is helpful. Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred. Skills and Abilities Must be able and willing to travel up to 50-75% of the time. Must be able to read and write effectively in English. Strong customer service orientation; consistently competent, accurate, responsive, and engaged. Excellent interpersonal, written, and verbal communication skills. Effective planning, organization, and time-management skills. Ability to exercise independent judgment and make sound decisions within area of expertise, including providing recommendations on material matters. Proven ability to meet project goals, timelines, and expected outcomes. Strong collaboration skills; able to work effectively with customers, cross-functional teams, and all levels of management. Demonstrated specialized working knowledge within a specific department or functional area. Strong critical-thinking and problem-solving abilities. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: less than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: less than 10 lbs. - Continuously 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: less than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Occasionally Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Frequently Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continually Driving (the control and operation of a motor vehicle) - Frequently Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continually Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Frequently Benefits Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable. #J-18808-Ljbffr