Security Officer

Hotel: IC - Boston (BOSHA), 510 Atlantic Ave, 02210 Do you see yourself as a Security Officer? Hotel Overview For 70 years, the InterContinental® Brand has written the story of international travel and shown guests the InterContinental Life through personalized service, memorable one‑of‑a‑kind experiences and global etiquette. InterContinental® Boston is a landmark of luxury; rated number four on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four‑Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston’s historic waterfront, featuring 424 luxurious ultra‑modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full‑service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. Position Overview As a Security Officer you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets. Duties & Responsibilities Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime and safety hazards. Investigate loss and safety incidents involving guests, employees and hotel assets and comply with state and government regulations and hotel procedures to prevent or minimize the loss from theft and other safety risks. Act as the hotel’s first responder in case of emergency, including administering CPR as required, notifying EMS and completing documented reports. Assist in training employees on current safety and security issues to ensure compliance with company loss‑control policies and safety regulations. Schedule preventive maintenance and repairs to security equipment or hotel property as needed. Record necessary incident reports to police and fire agencies and involve Department Manager or HR as required. Respond promptly and courteously to all guest‑related incidents, questions and complaints to ensure guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned. Qualifications High school diploma or equivalent plus one year of security and safety experience, or equivalent combination of education and experience. Fluent English; other languages preferred. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer preferred; Certified CPR and First Aid instructor preferred. Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. Strong problem‑solving, reasoning, motivating, organizational and training abilities. Ability to read, write and document tasks, order supplies and follow safety procedures. Basic math skills. Willingness to work nights, weekends and holidays. Physical ability to carry, lift, push, pull and move up to 50‑100 pounds; frequent standing, bending, stooping and kneeling. Hourly Rate & Benefits Hourly Rate: $34.19. In return we offer a competitive benefits package which may include healthcare support, dental, vision, disability and life insurance support, a matching 401k plan, hotel discounts worldwide and access to discount programs. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. #J-18808-Ljbffr