Permit Technician

At the City of Plymouth, we all work together to add quality to life. This mission and our guiding values – CIVIC: customer focus, integrity, visionary, inclusion and connection – shape our work as we advance the City Council’s strategic priority to be a city of choice. We are seeking candidates who are eager to adopt and champion our mission and values. As front-line personnel, independently perform critical tasks related to customer service and construction permitting. Provide administrative support to the department. Provide exceptional customer service to internal and external customers in a manner that inspires professionalism, strong communication, team building and alignment with city values. Help create and maintain a respectful workplace culture and championdiversity andinclusion. Participate in city-wide training designed to strengthen skills in areassuchas communications, leadership, decision-making and problemsolving. Receive applications and process permits for building, fire and rental housing divisions using automated permit system. Explain permit process to applicants and assist with completion of application. Ensure applications and related documentation are complete and date stampedupon receipt. Determineappropriatepermittypeandenterdataintopermitsysteminanaccuratelyand timely. Distribute applications to appropriate staff for planreview. Ensure appropriate fee information is entered in an accuratemanner. Process permits for issuance precisely and promptly. Issue permits that do not require significant review and collect payment forpermits. Perform data entry of permits. Schedule inspections for building and fire permits, rental licensing and code enforcement programs with inspector(s) using automated system including confirming the time and specific instructions for inspections. Serve as primary or backup contact at the public service counter and on the telephone for general information about planning, zoning and building matters. Provideconcise,thoroughandcourteousoralandwritteninformationaboutpermitsand licenseapplicationrequirementstothegeneralpublic,contractorsanddevelopers. Direct highly technical inquiries and refer customers to appropriate department personnel or external agencies. Relay code requirements from the building official and inspectors to the public whereappropriate. Prepare and maintain a supply of current permit application forms and information sheets describing requirements andprocess. Maintain communication with all division personnel. Daily balancing of issued permits and cash management collections to ensure accuracy and submittal tofinance. Assign finance revenue code to all fundsreceived. Balance cash receipts daily and prepare deposit forfinance. SelldocumentsincludingcopiesoftheComprehensivePlan,CityOrdinances, maps and demographicbooks. Administers the rental licensing program. Maintain a database for all rental properties in theCity. Send notice for annual license renewal which includes collecting fees andscheduling inspections. Work closely with housing inspector to complete all requirements prior to issuanceof license. Perform data entry oflicenses. Provide a wide variety of office support services including word processing, dictation transcribing, generating reports, correspondence and licensing of contractors to ensure efficient and thorough division operations. Ensurecorrespondenceandreportsareaccurate, properly formattedand timely. Confirm that all contractors are currently licensed. Send notices for annual license renewal for all sign contractors and update the computersystem. Date stamp and distribute maildaily. Ensure the supply of published information sheets, checklists, maps, application forms and ordinances is current andavailable. Assist in the preparation of Planning Commission, HRA agenda materials andpublic hearing notices for Planning CommissionMeetings. Schedule appointments for division personnel asnecessary. Develop and maintain an effective filing system for documents which is accurate and current so that information can be promptly and efficiently retrieved. Ensure applications, surveys, related permit records and correspondence are put intoLaserFiche. Verify files are kept current through the removal of duplicate materials anddraft documents. Prepares files and records forLaserFiche. Perform related work as apparent or assigned. Attend and take minutes at assigned HRAMeetings. Keep supervisor informed of departmental needs when additional support from other divisions is needed. Minimum Qualifications Demonstrated ability to perform in accordance with the City of Plymouth’s CIVIC values (customer focus, integrity, visionary, inclusion and connection) and comfort with supporting and advancing the city council’s strategic priorities. High school diploma or equivalent. One year of related office experience or one year of post high school administrative education. Desired Qualifications One year of experience processing permits for building, fire, engineering and housing maintenance divisions using automated permit system. Knowledge of city and state regulations related to building, housing, zoning and rental licensing codes. Permit Technician Certification. Experience in service-oriented position in a municipal building inspection or similar environment. PHYSICAL REQUIREMENTS This position frequently requires reaching (extending hands and arms in any direction), handling objects (grasping, turning or otherwise using hand or hands), repetitive hand motion, stationary desk or bench work with neck bent forward. The employee must be able to lift/carry items up to 34 pounds. The employee must be able to lift items such as files, binders, office equipment, construction plans, boxes of office supplies and reams/boxes of paper. #J-18808-Ljbffr City-of-Plymouth,-M