Ecommerce & Customer Support Assistant (On-Site)

Job Description

Job Description

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different , play different .

Copag USA is seeking a highly organized, creative, and customer-focused Ecommerce & Marketing Coordinator to support our wholesale operations, social media presence, and key partnerships—including our sponsorship with the World Series of Poker (WSOP). This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is passionate about delivering exceptional service to customers and partners.

The ideal candidate is detail ‑ oriented, proactive, and comfortable working across operations, marketing, and customer service functions.

The eCommerce & Customer Support Assistant: will be responsible for Ecommerce Support, Social Media Management & Content Creation, Marketing & Communications, Customer Service & Partnership Support, etc.

What you’ll do as a Ecommerce & Customer Support Assistant:

Ecommerce Support

• Support the Ecommerce Manager with day-to-day ecommerce operations.

• Monitor Amazon FBA inventory levels and replenishment needs.

• Prepare and analyze ecommerce sales, inventory, and performance reports.

• Assist with product launches, pricing updates, promotions, and merchandising initiatives.

• Monitor competitor activity and identify opportunities to improve marketplace performance.

Email Marketing & Customer Communications

• Create, schedule, and deploy email marketing campaigns using platforms such as Klaviyo or Mailchimp.

• Assist with email list management, segmentation, customer journeys, and automation workflows.

• Develop promotional, product launch, and customer retention email campaigns.

• Monitor campaign performance metrics including open rates, click-through rates, conversions, and revenue attribution.

• Perform A/B testing and provide recommendations to improve campaign effectiveness.

• Maintain the email marketing calendar and coordinate campaign execution with sales and marketing initiatives.

• Support customer communication efforts related to promotions, product announcements, and company updates.

Customer Service & Partnership Support

• Respond to inquiries from customers, partners, and business prospects via email and ecommerce platforms.

• Assist with outreach to potential collaborators, affiliate partners, and wholesale accounts.

• Provide exceptional service by resolving product, order, and account-related inquiries.

• Escalate complex customer issues as needed and ensure timely follow-up.

Wholesale Customer Support & Order Processing

• Create and manage wholesale sales orders in QuickBooks, including generating pick lists for warehouse fulfillment.

• Maintain accurate wholesale customer records, pricing structures, and order histories.

• Assist B2B customers with product information, order tracking, invoicing, and account support.

• Coordinate with warehouse and logistics teams to ensure timely order fulfillment and delivery.

• Prepare reports related to wholesale sales performance and customer activity.

Digital Marketing Support

• Assist with maintaining marketing assets, product content, and promotional materials.

• Support basic updates to website content and ecommerce merchandising.

• Coordinate marketing projects and timelines across internal and external stakeholders.

• Support social media scheduling and monitoring as needed.

We’re looking for a Ecommerce & Customer Support Assistant:

• Required

  • Associate's degree or equivalent work experience.

  • 1–2 years of experience in ecommerce, customer service, marketing support, account coordination, or a related field.

  • Strong written and verbal communication skills.

  • Proficiency with Microsoft Excel and basic reporting.

  • Ability to manage multiple priorities in a fast-paced environment.

  • High attention to detail and strong organizational skills.

  • Strong problem-solving skills and customer-service mindset.

  Preferred

  • Bachelor's degree.

  • Experience working with Amazon Seller Central, Shopify, or other ecommerce platforms.

  • Experience with QuickBooks for sales orders and reporting.

  • Experience with email marketing platforms such as Klaviyo, Mailchimp, Constant Contact, or similar tools.

  • Familiarity with ecommerce analytics and reporting.

  • Experience managing business social media accounts.

  • Experience working in ecommerce, consumer products, or retail industries.

  • Basic graphic design skills using Canva, Photoshop, or similar tools.

Benefits you can expect from Cartamundi:

• Great pay
• Bonuses, including retention, referral, and perfect attendance
• Climate controlled facility
• 401(k) with dollar for dollar company match up to 6%
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account)
• Company paid Life insurance amount of 1x your annual salary
• Company paid Short-Term and Long-Term Disability
• Paid time off
• Paid holidays
• Tuition reimbursement
• Monthly engagement activities and giveaways
• Employee discounts on daycare, gym memberships, travel, and much more!

Physical requirements and working conditions:

This position requires the ability to:

• Move throughout the entire facility to attend to various issues.
• Work effectively in teams across functional groups with strong communication skills and the ability to lead.
• Perform sedentary work on various computer systems.
• This position is located on-site in our Palm City, FL facility.

Apply today and discover the magic of making a difference at Cartamundi!

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify .

Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available.

About Cartamundi:

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.