Employee Services Center Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist. How You’ll Make an Impact Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: leave of absence, workers compensation, benefits plan options, benefits eligibility, enrollment, onboarding administration including background checks and routine HR questions Update the HR Helpdesk with call/transaction specific information and supporting documentation Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites Administer processes to ensure timely completion of required pre-hire tasks in Spectrum’s onboarding system or to process data transactions in the HR system of record Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements Working Conditions Office environment Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday What You’ll Bring to Spectrum Education Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience Experience 2+ years of human resources and/or customer service call center experience Skills Ability to read, write, speak, and understand English Ability to problem solve in a high-volume, production-oriented environment Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint High level of analytical, process, problem resolution, and investigate skills Clear and effective verbal and written communication skills High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality Demonstrated follow-up skills on outstanding or pending matters Preferred Qualifications Previous experience working with multi-state shared services organization A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. #J-18808-Ljbffr