Dallas Field Support Tech

Field Support Specialist

Essential Functions:

• Coordinate field issue appointments
• Gather required information from sales and Engineering on best way to fix field issue
• Schedule with the provided contact
• Prepare all required paperwork, tools and transportation
• Perform field support requirements:
• Photographing the RTU in question
• Capturing all required dimensions
• Note any obstructions, special features, etc.
• Document what issue was with pictures and description uploaded to the MER.
• Document measure and field issues details
• Create a drawing using the captured dimensions
• Upload drawing, photographs and other details to the appropriate job tracked
• Inform the Inside Sales Account Manager that the measure has been completed.
• Phone and computer work to coordinate and document measures and field work.

Performance Measures:

• Embraces and promotes CDI values
• In general, is responsible for accurately performing the functions of all field support tasks.
• Customer satisfaction

Requirements:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry a 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.

Working Conditions / Physical Demands:

• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry a 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F