Case Manager (Homeless Outreach)

Base Pay $23.00 - $29.00 / Hour Employee Type FT Non-Exempt Position Overview Case Managers (CMs) provide housing‑focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. They meet clients where they are, supporting them in achieving goals and developing long‑term housing plans. CMs connect clients to essential resources, such as medical and mental health care, counseling, and permanent housing. Working in partnership with nonprofits, government entities, law enforcement, and healthcare providers, CMs ensure clients receive coordinated care to obtain and maintain permanent housing as quickly as possible. Anticipated Work Schedule 4/10s (4 days each week, 10 hour days). Monday‑Thursday, 7:30 am‑6:00 pm. Key Responsibilities Client Needs Assessment Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them. Clients typically require 8–10 contact attempts before they begin to trust the CM and voluntarily engage in case management services. Housing Placement Help clients find and access housing programs. Complete housing applications. Create and execute a long‑term housing plan. Linkage to Supportive Services Screen clients for eligibility and provide referrals to appropriate services. Advocacy Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources. Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs. Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Net’s positive reputation in the community. Data Collection Thoroughly, accurately, consistently, and timely gather and document various types of data to: Better understand client needs. Accurately assess client eligibility for community resources. Provide data to funders and stakeholders to improve the county’s service landscape. Enter data into the Homeless Management Information System (HMIS) and the county’s Coordinated Entry System (CES). Follow all Coordinated Entry System protocols and organizational procedures. Compliance and Goal‑Meeting Consistently meet all assigned productivity and outcome goals. In all activities, comply with all contracts, funder requirements, and City Net procedures and policies. Meet or exceed all mandatory obligations established for this position. Requirements Must be eligible to drive a company vehicle to transport clients. Drivers must be at least 21 years old, hold a valid driver’s license, and be approved by City Net’s insurance company. Desire to make a difference in the lives of vulnerable neighbors during this time of uncertainty and beyond. Empathetic, self‑motivated, flexible, dynamic. Experience cultivating and maintaining productive, professional relationships with stakeholders. Understanding of the importance of timely data collection and reporting. Excellent professional boundaries. Professional verbal and written communication skills. Strong interpersonal, analytical, and time‑management skills. Effective networking and relationship‑management skills. Ability to work independently and as part of a team. Proficiency in PCs and Microsoft Office Suite. Ability to accomplish goals and produce valuable results with minimal supervision. Ability to handle multiple projects simultaneously while maintaining creativity, strategic thinking, and meeting or exceeding goals. Ability to work well with people from diverse backgrounds. Position may involve variable scheduling including early mornings, late evenings, and weekends. Frequent movement within the office, in the field (both indoors and outdoors), or at meetings/events to access people, file cabinets, office machinery, etc. Must be able to move oneself quickly in urgent/emergent situations (e.g., to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed). Nice To Have Spanish Fluency. Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field. Benefits Health insurance (Anthem HMO and PPO options; City Net pays 100% of the employee premium for the baseline plan). Paid time off. 401(k) retirement plan with employer matching contributions. Vision insurance. Life insurance (Employer‑paid group term life and voluntary life). Referral program. Parental leave. Employee assistance program. Wellness reimbursement program. Company vehicles, iPhones, laptops, and tablets. Career pathing, raises, recognition, and rewards. #J-18808-Ljbffr