Acute Care Staffing Coordinator

Genesis Healthcare System

In order to fill our mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of compassion, excellence, integrity, team, and innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift: Evening Shift (United States of America)

Scheduled Weekly Hours: 32

Department: Med Surg Administration

Overview of Position:

Responsible for analyzing data from multiple systems and sources, with the ability to critically think and problem solve to determine staffing and scheduling requirements and resolve challenges. Provides complete oversight and functionality of the scheduling system to decrease the use of overtime, on call and VA in the med/surg clinical areas. Is the liaison to all med/surg nursing units regarding staffing and scheduling needs. Will have open communication with med/surg leadership to ensure staffing needs are met in the service line and partner with as needed with other service line staffing coordinators and nursing campus coordinators to ensure staffing needs are met throughout the organization.

Essential Duties:

• Demonstrates proficiency in the use of the staffing and scheduling system.
• Assumes primary responsibility for the oversight of staffing and scheduling to decrease the use of overtime, VA and on call.
• Recommends assignment for NCT and floats based on staffing needs.
• Responsible for various staff communications that are sent by email and text.
• Collaborates with each unit to coordinate and problem solve challenges and demands related to staffing and scheduling.
• Resolves staffing and scheduling challenges and demands using critical thinking and problem solving skills.
• Effectively communicates routine and critical staffing and scheduling challenges and demands to service line leadership.
• Aids in ensuring that information is communicated clearly, timely and accurately to ensure staffing needs are met.
• Handles changes in work priorities and handles multiple tasks simultaneously.
• Partners with med/surg Departments Assistants as needed for scheduling needs, to include balancing schedules, daily bonus and pre-incentive contract bonuses.

Qualifications:

• High school graduate or equivalent.
• Strong written and verbal communication skills.
• Ability to handle multiple priorities.
• Must demonstrate a high degree of flexibility by functioning independently with initiative in all areas.
• Demonstrates proficiency in computer applications (i.e. Microsoft office Excel and word).
• Demonstrates critical thinking skills.
• Ability to function independently and demonstrate initiative.

Patient Centered Care & Behavioral Expectations:

Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers):

• Introduces self and roleconnects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

Promotes Patient and Employee Safety:

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

Working Conditions/Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with the hands and arms.

2. Occasionally required to move the neck. Occasionally required to climb, balance, stoop, kneel, crouch or crawl.

3. Special vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.