Operations Manager

Job Description

Job Description

Join Our Team as an Operations Manager at the Tru by Hilton Burlington!

Are you an inspiring leader who loves coaching a diverse team, connecting with travelers, and setting the standard for a warm lobby and morning experience?

At Parks Hospitality Group, we are looking for a dynamic and engaging Operations Manager to lead both our Guest Services and Breakfast operations. In this highly visible leadership role, you will be the champion of our overall guest experience—mentoring, training, and inspiring our front office and morning food service teams to deliver the seamless, genuine hospitality that keeps our guests coming back.

What You’ll Do:

• Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction. 
• Lead efforts to deliver exceptional guest experiences by addressing feedback and resolving complaints. 
• Participate in the hotel’s reputation management initiatives, ensuring positive reviews and feedback.
• Monitor staffing levels, schedules, and departmental performance. 
• Maintain compliance with safety, health, and brand policies.
• Conduct regular inspections of rooms, public spaces, and facilities.
• Act as the primary point of contact for team members and guests in the absence of the General Manager.

What You’ll Need:

• 2+ years of hotel operations experience, including supervisory roles.
• Strong leadership and organizational skills.
• Proficiency in property management systems.

Why You’ll Love Working Here: 

• Immediate medical, vision, and dental benefits starting on your very first day. 
• Generous bonus plan based on a percentage of annual base salary 
• Save for the future with our 401(k) plan, including a 50% company match on contributions up to 6% of annual salary. 
• Paid time off (PTO) for all team members, including bereavement leave and parental leave. 
• Monthly fitness and health program, up to $120/month reimbursement. 
• Monthly cell phone reimbursement. 
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment where you can grow professionally and be recognized for your contributions.

Location:

Tru by Hilton Burlington | 982 Kirkpatrick Rd, Burlington, NC 27215