(USA) Member Specialist

Sam's Club #6249 3070 Mallory Ln Franklin, TN 37067-8304 4 open positions

R-2406868

$19.00 - $27.00/hr* Shifts may vary What you’ll do Ensure area of responsibilities is maintained in accordance with company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provide member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; and assisting members with locating merchandise. Provide member service by maintaining self‑checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self‑service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; and assisting members with transactions utilizing self‑checkout area. Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices. Assist with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register). Experience working with mobile retail applications. Preferred Qualifications Additional experience in front‑end retail operations. Knowledge of Sam's Club systems and processes. Benefits Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k) plan, stock purchase plan, and company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; also PTO or PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding local paid‑sick‑leave laws. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U education benefit program, covering full tuition, books, and fees for a range of programs from high school completion to bachelor’s degrees. Location 3070 Mallory Ln, Franklin, TN 37067-8304, United States Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. At Sam’s Club, we foster a culture of teamwork, growth, and innovation Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone’s voice is heard and respected. Collaboration is at the core of everything we do. Whether it’s working together in the club or brainstorming new ideas in the corporate office, we’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. Your work makes an impact every day, and we’re excited to have you as part of our community. #J-18808-Ljbffr Walmart