Senior Collections Specialist

Sr Analyst, Shared Services

At TransUnion, we find innovative ways to use information to help people make better and smarter decisions. As a trusted provider of global information solutions, we help organizations optimize risk-based decisions while enabling consumers to understand and manage their personal information. The Senior Collections Specialist will support these objectives as part of the Shared Services organization and will report to the Lead, Shared Services. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

• Manage a high-volume portfolio of business-to-business customer accounts, prioritizing past-due receivables and balances aged 90 days or more.
• Proactively engage customers with overdue accounts to develop and execute effective collection strategies and payment plans.
• Facilitate the communication, information exchange, and relationship-building necessary to collect outstanding receivables within established contractual payment terms.
• Conduct scheduled collection calls, address critical discussion points, and accurately document outcomes and follow-up actions in the designated system.
• Investigate, analyze, and resolve invoice disputes in collaboration with external customers and internal business partners.
• Partner with Sales and other cross-functional teams to coordinate collection efforts and support cash-flow objectives.
• Analyze portfolio and account data to identify risk, prioritize collection activities, solve complex problems, and drive timely resolution of outstanding balances.
• Maintain accurate account documentation and perform collection activities in compliance with company policies, procedures, and internal controls.
• Identify recurring issues and trends, recommend process improvements, and support special projects and other departmental priorities as assigned.

Required Knowledge And Experiences

• A minimum of two to three years of hands-on collections experience working with business-to-business customers.
• Demonstrated experience managing high-volume portfolios and supporting challenging customer accounts.
• A metric-oriented approach, with the ability to work toward established targets for past-due accounts and balances aged 90 days or more.
• Strong verbal and written communication skills in English and Spanish, supported by attention to detail and accurate documentation.
• Ability to manage conflicting priorities, meet strict deadlines, adapt to ongoing changes in policies, procedures, and technology, and work efficiently with a sense of urgency.

Required Technical Skills

• Proficiency in Microsoft Excel.
• Ability to use collection processes, procedures, and account-management systems to recover aging invoices.
• Strong analytical and data-review capabilities used to identify risk, resolve complex account issues, and prioritize collection activities.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience using PeopleSoft or a comparable enterprise resource planning system.
• Experience developing customer payment plans and collection strategies.
• Cross-functional collaboration with Sales and other internal business partners.
• Process-improvement skills, including identifying trends, recurring issues, and opportunities for greater efficiency.
• Relationship-building skills that support constructive customer engagement and effective teamwork.