Patient Services Specialist

SunState Medical Specialists (SMS) is part of OneOncology, delivering specialty care across Florida. We are looking for a Patient Services Specialist. Responsibilities Ensure a high level of patient service by anticipating needs, maintaining patient service expectations, and reacting to feedback. Monitor customer service and respond to patient feedback. Monitor the flow of patients and direct as appropriate. Answer and attend to all telephone calls in a timely manner. Respond to queries in accordance with the privacy policy. Apply a breadth of service knowledge to respond to patient queries. Provide support to physicians and other internal customers as required. Assist with patient questions regarding billing and insurance payments. Maintain and improve the patients’ waiting room. Maintain the look and feel of both patient and employee‑facing spaces, restock supplies and keep the area organized. Direct vendors and visitors as they arrive and ensure compliance with sign‑in protocols. Maintain the integrity of patient records. Schedule physician appointments with regard to availability and appropriate timeframes. Support a physician’s clinic visit, ensuring the completeness of patient records before and after the visit. Admit and discharge patients before and after consultation, evaluation and follow‑up appointments. Register new patients in a timely manner and ensure the accuracy of personal and billing details. Ensure all documentation and correspondence required for the consultation appointment is registered. Create referring doctor records as required. Follow up on referrals. Perform general document management tasks. Qualifications High School Diploma or equivalent. Demonstrated ability in an administrative role within a busy, customer‑focused environment, preferably in a medical setting. Handle and resolve urgent matters and time‑critical medical appointments. Strong organizational and communication skills, with the ability to liaise with both internal and external stakeholders. Proven experience working effectively both independently and in a team environment. Knowledge of patient billing systems and related funding mechanisms. Ability to use clinical administration systems and Microsoft Office software. Collaborative approach in working with the wider administration team and other internal customers, aligned with the organization’s values. Flexible approach to work and willingness to travel to other centers as required. Bilingual preferred (English/Spanish). #J-18808-Ljbffr Astera Cancer Care