Service Operations Assistant

Job Description

Position Summary
The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.
Key Responsibilities Front-End Operations & Execution

• Support daily front-end operations, including checkout flow, customer service desk, and queue management
• Ensure registers and service areas are properly staffed and operating efficiently
• Assist in monitoring transaction accuracy, payment handling, and policy compliance
• Maintain cleanliness, organization, and readiness of all front-end areas

Customer Service

• Deliver excellent customer service by assisting customers with transactions, returns, and inquiries
• Address and resolve customer concerns promptly and professionally
• Support a friendly, fast, and efficient checkout experience
• Promote customer loyalty programs and store initiatives

Administrative & Operational Support

• Assist with cash handling procedures, register audits, and safe counts
• Support scheduling coordination and shift coverage adjustments as needed
• Help maintain accurate store records related to front-end activities
• Assist with communication between front-end team and store leadership

Leadership & Team Support

• Support training and onboarding of new front-end associates
• Provide guidance during shifts to ensure productivity and service standards are met
• Reinforce company policies, procedures, and service expectations
• Promote a positive, team-focused work environment

Compliance & Safety

• Ensure adherence to all company policies, cash handling procedures, and compliance standards
• Maintain a safe and secure work environment at the front end
• Follow all safety guidelines and support loss prevention efforts

Qualifications

• Previous retail or customer service experience preferred
• Strong customer service and communication skills
• Basic understanding of cash handling and POS systems
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent interaction with customers and handling transactions
• Occasional lifting of up to 25-35 lbs
• Repetitive tasks including scanning, bagging, and handling cash

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.