Bilingual Outreach Specialist

Job Description

Job Description

Are you a purpose driven and looking to make a difference in Memphis?  Friends For All is looking to add to our team! 

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .

What is in it for you:

• A commitment to work-life balance with: (up to 38 Days Off)
  1. 12 accrued vacation days per year
  2. 12 accrued sick days per year
  3. 14 paid holidays, including Your Birthday!
  4. Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans.  Costs for employee per pay period (bi-weekly)
  1. BCBS PPO Plans
     • PPO Gold premium = $86.56
     • PPO Platinum premium = $214.62
  2. Dental Plans
     • PPO Low = $ 1.14
     • PPO High = $5.81
  3. Vision premium = $ 1.41
• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in person counseling options

To Learn More about Working at FFA: Go to 

JOB TITLE:

Bilingual Outreach Specialist 

EXEMPT (Salaried) or NON EXEMPT(Hourly):

Non-Exempt

DEPARTMENT:

The Haven

STATUS:

Full Time (39 Hours)

REPORTS TO:

Interim Outreach Manager

REGULAR HOURS:

Tuesday – Saturday 10am – 6pm (Must be flexible - may vary due to events)

JD REVISION DATE:

5/10/2024

SUMMARY:

The Friends For All Bilingual Outreach Specialist will perform a variety of tasks related to HIV prevention and stigma reduction.  This position interacts with the community on a regular basis and excels at engagement and empathy.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

This position will mostly focus on serving the Latino population in Shelby County. Four major outreach strategies will be used as part of your tasks:

1. Mpowerment Program:
   1. Oversee and recruit Core Group to participate in monthly meetings for MPowerment planning and event implementation/production.  
   2. Oversee and actively recruit individuals to participate in Mpowerment activities via social media platforms, Haven events and outreach activities, and maintain a consistent Mpowerment presence in targeted communities.  
   3. Assure accurate, complete and timely data entry and reporting of all relevant program and consumer data into CAREWare, Evalweb and other reporting systems as requested by the funders and your supervisor. 
   4. Oversee timely reporting to all funders, in collaboration with the Quality Assurance Analyst and Director of Prevention.

1. Counseling, Testing, and Referral:
   • Oversee the proper provision of HIV/STI testing and counseling to outreach/prevention client 
   • Ensure grant goals and objectives are met for Counseling, Testing and Referral (CTR)
   • Oversee and make appropriate referrals to community resources for all persons supported 
   • Oversee and make appropriate referrals to Friends For Life support services for all persons supported
   • Track receipt of referrals for all persons supported
   • Oversee and maintain timely, proper documentation of services in writing and in CAREWare/Evaluation Web and other databases as warranted
   • Oversee and maintain accurate up-to-date records of all clients tested and meet Tennessee state reporting requirements for positive/reactive test results
   • Oversee the provision of risk reduction and adherence counseling

1. PrEP Navigation:
   • Oversee the provision of information about PrEP and PrEP services to meet grant requirements each month  
   • Ensure the linkage of grant required number of clients to PrEP provider for prescription
   • Once PrEP has been prescribed, continue to oversee and provide support for the individual.  This support will include:
     • Follow-up discussions including any barriers client may face in continuing accessing and taking PrEP 
     • Support regarding selection of and scheduling with appropriate PrEP provider

1. Mobile Unit:
   1. Occasionally drive mobile unit vehicle (special license not required).
   2. Test individuals for HIV, Hepatitis C and possibly STI’s
   3. Counsel clients as to the best service for their care
   4. Work with CMA and Nurse Practitioner to give clients care
   5. Setup unit for use at events, organizations and other areas in Shelby County 

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Regular and predictable punctuality and attendance is required 
• Return all calls, emails and text in a timely manner. 
• Participate in weekly or biweekly coaching sessions with supervisor 
• Complete Performance Reviews and SMART GOALS 
• Participate in All Staff Meetings, In-Service Days and Mandatory Trainings
• May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position 
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

SUPERVISORY RESPONSIBILITIES:

N/A

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• High school diploma or GED (bachelors preferred).
• Two years’ previous experience working with HIV/AIDS population preferred
• Good strategic/critical thinker, self-starter, goal-oriented 
• Excellent verbal and written communications. 
• Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization 
• Ability to work with a diverse client population 
• Strong relationship-builder both with team and clients (internal and external) 
• Ability to follow verbal and written instructions. 
• Proficient with Microsoft Office Suite or related software 
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).  

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT:

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.  
• Must be able to interact with everyone in a friendly, helpful manner.  
• Embodies FFA Values:
  • Equity and Acceptance
  • Trailblazing, Creative and Fearless 
  • Joy and Fun 
  • Collaboration and Teamwork 
  • Service 
  • Awareness

ADA SPECIFICATIONS : 

Physical and cognitive demands that must be met in order to successfully complete the essential 

functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization. 

• Requires ability to speak audibly and listen actively. 
• Requires ability to use computers, telephones and other office equipment. 
• Requires ability to sit for extended periods. 
• May require occasional bending and lifting up to 50 pounds. 
• May require periodic local travel. 

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.