Back Office Associate
$18 - $22 per hourHilldun Corporation
Job Description
Job Description
Back Office
Position Summary / Purpose:
The Back Office Associate manages both full/partial back-office operations, including order processing, credit, shipping, invoicing, prepayment collection and customer service, while providing exceptional support to clients and customers.
Exemption Status:
NON-EXEMPT
Budget:
$18-$22hr
Reports To:
Back Office Manager (direct)
CEO (Indirect)
Essential Functions / Responsibilities:
Proactively meet with clients to provide needs analysis to ensure clients satisfaction on a weekly basis.
Partial Back Office/Prepayment Collections:
o Review client orders and reach out for prepayments for all declined and prepaid orders.
o Contact customers to obtain prepayments up to 5 attempts.
o Process and finalize prepayments/deposits and credit card authorizations.
o Apply Prepayments to invoices.
o Process credit memos and refunds as requested by the client.
o Become the liaison between the client and customer.
o Work with other Hilldun departments to ensure client satisfaction and streamlining of services.
Full Back Office:
o Style entry
o Order processing
o Credit processing
o Establishing store terms
o Shipment processing
o Pick ticket generation
o Invoicing
o Payment application
Required Knowledge / Qualifications:
1 to 3 years Luxury Wholesale or Retail Experience Preferred
Must have excellent communication and client relations skills.
Able to work with multiple personalities under all levels of management and work under pressure.
Ability to prioritize and multitask.
Working Conditions:
Office Environment/No Special Conditions.
\nCompany DescriptionHilldun Corporation is a leading factoring and finance company in the fashion industry. With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector. Our company is known for its dedication to excellence, forward-thinking approach, and a team of professionals who are passionate about the fashion industry.
Company Description
Hilldun Corporation is a leading factoring and finance company in the fashion industry. With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector. Our company is known for its dedication to excellence, forward-thinking approach, and a team of professionals who are passionate about the fashion industry.
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