Client Partner

Job Description

Job Description

Are you the person who loves keeping everything organized, anticipates needs before they arise, and thrives in a fast-paced, client-facing environment? We're seeking a contract to hire Client Partner on site in Troy, NY who will serve as the go-to connection between clients and consultants, ensuring projects run seamlessly and every client interaction is exceptional. This is an exciting opportunity to join a collaborative, professional team where your organizational talents, communication skills, and ability to juggle multiple priorities will make a direct impact on client success. If you're a proactive problem solver who enjoys working behind the scenes to make things happen, we'd love to connect with you!

What You'll Do

Be the Client Experience Champion

• Serve as the primary liaison between clients and consultants, ensuring all communication remains organized, responsive, and professional.
• Build strong relationships while delivering a high-touch, white-glove client experience throughout each engagement.

Keep Projects Moving Forward

• Manage complex calendars and coordinate onsite and virtual meetings, ensuring schedules, logistics, and expectations are aligned.
• Monitor multiple projects simultaneously, proactively identifying priorities and adapting quickly as needs evolve.

Drive Productive Meetings

• Prepare agendas, organize meeting materials, and ensure participants are fully prepared.
• Capture detailed meeting notes, track action items, and follow through to keep projects progressing smoothly.

Create Professional Client Deliverables

• Develop polished presentations, handouts, client communications, and supporting documentation.
• Maintain high standards for quality, accuracy, branding, and professionalism across all materials.

Coordinate the Details

• Manage meeting and event logistics, including room setup, printing, shipping, packaging, and material distribution.
• Support consultants before and after client engagements by organizing documentation and ensuring a seamless experience.

Support a Dynamic Team

• Collaborate closely with consultants and internal stakeholders to solve problems, anticipate needs, and deliver outstanding results.
• Assist with travel arrangements and occasional client site visits as needed.

• 4+ years of experience in executive support, client services, project coordination, event planning, consulting support, or a similar role.
• Exceptional organizational and multitasking abilities with a proven track record of managing competing priorities and deadlines.
• Strong written and verbal communication skills with the confidence to interact professionally with senior leaders, clients, and team members.
• Experience preparing presentations, documenting meetings, and maintaining accurate records and follow-up items.
• Advanced proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Ability to think critically, exercise sound judgment, and remain flexible in a fast-moving environment.
• Ability to work onsite in Troy, NY during training, with the potential for a hybrid schedule after 3+ months