Implementation Services Director, Pharmacy Onboarding and Client Success

Responsibilities Lead end-to-end implementation of pharmacy contract pricing for new clients, including spend analysis, contract alignment, and validation of pricing eligibility. Develop and execute customized implementation strategies and timelines that align with client goals and Vizient program requirements. Serve as the primary point of accountability for implementation success, ensuring a high-quality, consistent client experience. Oversee completion and submission of required supplier and distributor documentation, ensuring accuracy, timeliness, and compliance. Drive alignment from prior GPO contracts to Vizient, including facilitating client‑approved substitutions and ensuring continuity of pricing. Lead price mitigation discussions and negotiations with pharmacy suppliers to protect and enhance client value. Facilitate communication with clients, distributors, suppliers, and internal teams to ensure alignment and transparency throughout the implementation lifecycle. Partner with field‑based teams and internal stakeholders to support client engagement and long‑term program success. Track and communicate implementation outcomes, including transitioned spend, savings realization, and key performance metrics. Identify and implement process improvements and best practices to enhance operational efficiency and the client experience. Qualifications Relevant degree preferred. 7 or more years of relevant experience required. Strong knowledge of pharmaceutical contracting, distribution, eligibility, and class of trade required. Experience working with or within a GPO preferred. Demonstrated ability to analyze data and translate insights into clear, actionable communication. Proven ability to lead complex, cross‑functional initiatives and manage multiple priorities in a fast‑paced environment. Strong relationship management, communication, and influencing skills. Willingness to travel. Compensation & Benefits Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: #J-18808-Ljbffr Vizient, Inc