Care Access Coordinator

Job Description

Job Description

Care Access Coordinator

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

We are currently seeking a Care Access Coordinator to join our team. This role will be a key member of the supportive service team at the Cancer Resource Center of the Finger Lakes (CRCFL) , working to assist individuals impacted by cancer by addressing financial needs, identifying alternative payment sources, and navigating Medicaid benefits and other resources to reduce barriers to care. The Care Access Coordinator will collaborate closely with both Cayuga Health System and CRCFL to ensure patients receive holistic support, access to critical resources, and assistance throughout their cancer journey.

• Coordinate benefit investigations and assist clients with applying for grants and alternative payment sources.
• Ensure clients are connected to resources that address their financial needs.
• Screen clients for Medicaid eligibility and assist them in completing and submitting applications.
• Track the progress of applications and provide updates to clients on their status.
• Provide emotional support to clients and answer inquiries related to financial assistance and program eligibility.
• Direct clients to appropriate services as needed, offering both information and support.
• Maintain accurate client records in databases.
• Generate reports on client progress, financial assistance efforts, and other administrative tasks.
• Support general office coordination.
• Work as part of the supportive service team at the Cancer Resource Center of the Finger Lakes , actively engaging with clients to ensure they receive comprehensive assistance.
• Collaborate with CRCFL staff to connect patients with peer support programs, educational workshops, and community events.
• Assist with CRCFL strategic priorities, events, and special projects , ensuring patients benefit from the organization's services and advocacy efforts.
• Contribute to the success of team initiatives and community outreach efforts.

• High School diploma or equivalent experience.
• Proficient in Microsoft Office suite.
• Strong interpersonal skills with experience in customer service.
• Good time management and prioritization skills.

• Experience working in a healthcare or community resource setting.
• Familiarity with Medicaid and financial assistance programs.
• Background in patient advocacy, social work, or case management.

• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers.
• Ability to sit, stand, or walk for extended periods, as the position may require.
• Capacity to operate job-related equipment, with or without reasonable accommodation.

This role will be based at the Cancer Resource Center of the Finger Lakes , M-F 8am-4:30pm with collaboration across Cayuga Health System and community organizations. Outreach activities within the community may be required.

Standard rate of $24.00 - $27.00 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect. We strive to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care, and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs, and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at View email address on ziprecruiter.com .

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.