Lead Emergency Services Technician

Job Description

Job Description

Lead Emergency Services Technician – Water Mitigation

Position Type: Hourly

Reports To: Emergency Services Manager

Introduction to All County Environmental & Restoration

All County Environmental & Restoration is a respected, full-service emergency response and environmental restoration firm serving Southern California. With decades of dedicated experience, we provide 24/7 expert services in water mitigation, fire, mold, asbestos, lead abatement, contents cleaning, and reconstruction. We stand for rapid response, unwavering safety, and compassionate service, helping our residential, commercial, municipal, and institutional clients restore their spaces, and their peace of mind, quickly and thoroughly.

As a Lead Emergency Services Technician – Water Mitigation, you are a front-line responder and team leader in water-related emergencies. Reporting directly to the Emergency Services Manager, you’ll guide and support technicians in executing restoration tasks with precision, while ensuring compliance with safety and regulatory standards. This role requires both hands-on expertise and leadership skills, as you will model best practices, mentor junior team members, and help coordinate on-site response efforts with professionalism and composure.

• Lead water mitigation projects from initial response to full completion.
• Manage emergency services with professionalism and urgency.
• Work directly with insurers, adjusters, and commercial property managers to clearly explain mitigation processes and project scope.
• Utilize project management software DASH (Mica), including documentation, notes, and billing workflows.
• Perform thorough site photography, scoping, and documentation.
• Apply technical tools such as DocuSketch and MATTERPORT Full View Photos for accurate project records.
• Follow industry best practices and IICRC standards for drying and restoration.
• Maintain detailed project notes in company systems to support estimating and billing.
• Mentor and guide team members in proper mitigation methodology and communication practices.
• Minimum 3 years of handson experience in water mitigation (residential & commercial).
• Full IICRC Certification in water damage restoration.
• Strong working knowledge of insurance restoration losses process and documentation for claims.
• Proficiency in project management software (Micah or similar).
• Skilled in photography, project scoping, DocuSketch, and Matterport reporting.
• Excellent communication skills with the ability to explain mitigation methodologies to clients and stakeholders.
• Strong organizational and notetaking abilities for accurate records.
• Leadership qualities with ability to manage crews and projects effectively.
• Full preparation of pre loss information of the loss to prepare handoff to estimating teams
• Experts with on field supervision with regards to properly expediting files & jobs to finish.
Physical Requirements

The Lead Emergency Services Technician must be in good physical health, capable of meeting medical and physical examination standards (including drug screening) and respirator clearance.

This role requires stamina to perform and supervise restoration work safely and effectively, including:

• Occasional climbing of stairs, ladders, and slopes.
• Frequent grasping and handling of tools and equipment.
• Periodic kneeling for field assessments.
• Frequent standing and walking across varied job sites.
• Regular lifting/carrying of 2650 pounds and pushing/pulling of similar loads.
Work Environment
• Dynamic and often urgent: expect deployment to residential, commercial, or institutional sites impacted by water damage.
• Conditions can be varied, wet, confined, elevated, or indoors/outdoors, requiring adaptability, PPE, and teamwork.
• Frequently engaged in emergency response situations, where responsiveness and composure are valued and necessary.
• Demands leadership, resilience, and empathy to support both clients and team members during stressful situations.

This environment demands physical durability, emotional resilience, attention to safety, and a compassionate approach toward clients during stressful times.

Qualifications & Competencies
• High school diploma or equivalent required.
• 3+ years of experience in water mitigation, restoration, or emergency services. Leadership or crew lead experience preferred.
• Valid driver’s license and clean driving record.
• Certified or willingness to obtain relevant credentials (e.g., IICRC WRT, mold or asbestos awareness certifications).
• Strong leadership skills with the ability to delegate, train, and motivate team members.
• Clear communication skills with supervisors, peers, and clients.
• Demonstrated ability to safely manage strenuous physical tasks under time pressure and variable conditions.
Benefits

All County values its team members and supports their health, security, and professional growth with a robust benefits package:

• Medical, dental, vision, and life insurance
• Paid time off and Cal Savers participation (additional benefits may be discussed)
• Training and certification opportunities to advance your career
Why Join All County?
• Take on a leadership role directly helping clients navigate crises and rebuild with confidence.
• Grow within a supportive environment that emphasizes safety, professional development, and leadership training.
• Collaborate with a team that values professionalism, responsiveness, and empathy every day.
• Play a key role within a trusted provider of restoration and environmental services in Southern California.