Office Representative - State Farm Agent Team Member

Office Representative - State Farm Agent Team Member

Full Time in Poughkeepsie, NY

Replies within 24 hours

• Opportunity for advancement
• Paid time off

Position Overview

The Customer Service Representative will be responsible for handling billing inquiries, processing payments, addressing account-related questions, and managing follow-up communications with customers. This role requires excellent communication skills, attention to detail, and the ability to multitask efficiently.

Responsibilities

• Process and manage customer billing and payments accurately and timely.
• Respond to customer inquiries regarding their accounts, billing statements, and payment status.
• Assist customers with questions related to their accounts and resolve any discrepancies.
• Scan and maintain documents related to customer accounts and billing.
• Follow up with customers to ensure their needs are met and to provide additional support as required.
• Collaborate with other departments to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.

Benefits

• Hourly
• Growth potential/Opportunity for advancement within my agency
• License reimbursement
• Paid time off and holidays

Requirements

• Previous experience in a customer service or billing role preferred.
• Strong communication and interpersonal skills.
• Proficient with computer systems and data entry.
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Professional and courteous demeanor.
• Proactive in problem solving
• Able to learn computer functions
• Self-motivated with a results-oriented mindset.
• Ability to work independently and as part of a team.

Compensation $19.00 per hour

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.