Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA w/match
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is all about fostering a sense of community, both in and outside the office. We host quarterly team outings like minor league baseball games, bowling, axe throwing, and team dinners. We celebrate team members with birthday lunches and holiday traditions, including Secret Santa, PJ Day, and Ugly Sweater Day. Fridays are casual dress days, and we love giving back to the community by participating in local events like the Dutchess County Fair.

We also believe in recognizing excellence, offering monthly awards for high performers to show appreciation for their hard work.

Our benefits include a 50% health insurance contribution, a SIMPLE IRA with a 3% match that’s fully vested from day one, six paid holidays, and 10 PTO days per year. If you’re looking for a fun, collaborative, and supportive environment, we’d love to have you on the team!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Scott Marxer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.