Archer Platform Engineer (Phoenix)

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I hope you’re doing well.

Hi, my name is Soumen, and I'm a Senior IT Recruiter with InfiCareTech. We're hiring for a Archer Platform Engineer / Administrator // Phoenix, AZ Day 1 Onsite // Contract . If you're open to new opportunities, please share your updated resume, current location, and work authorization. I'd be happy to connect!

Archer Platform Engineer / Administrator

Phoenix, AZ — Day 1 Onsite

Contract

Primary Skill: Archer IRM Platform Administration

Role Summary

We are seeking an experienced Archer Platform Engineer/Administrator with 5+ years of hands-on experience managing, maintaining, and supporting enterprise Archer environments.

The ideal candidate will have strong expertise in Archer platform administration, Archer Control Panel, platform upgrades and maintenance, production troubleshooting, and SQL-based database analysis. The candidate must be capable of independently diagnosing complex platform issues, collaborating with infrastructure and database teams, and ensuring the platform remains stable, secure, resilient, high-performing, and operationally efficient.

Key Responsibilities

• Administer, maintain, monitor, and support enterprise Archer environments across production and non-production environments.
• Manage and troubleshoot the Archer Control Panel, including platform configuration, services, job processing, logging, authentication, integration settings, and operational issues.
• Monitor platform health, availability, performance, and capacity to proactively identify and resolve potential issues.
• Troubleshoot complex production incidents involving application services, web and application servers, databases, integrations, APIs, data feeds, and infrastructure dependencies.
• Analyze Archer database architecture and data models to investigate application and platform issues.
• Develop and execute SQL queries for troubleshooting, data analysis, validation, reconciliation, and root-cause analysis while adhering to production controls.
• Collaborate with DBA teams to resolve SQL Server performance issues, including blocking, latency, long-running queries, storage constraints, and capacity-related problems.
• Support platform upgrades, patches, and hotfixes, including planning, dependency assessment, environment readiness, testing, implementation, validation, and post-production support.
• Participate in Disaster Recovery (DR) and resiliency exercises, including readiness assessments, execution, validation, troubleshooting, and remediation.
• Manage and troubleshoot data feeds, APIs, integrations, scheduled jobs, notifications, authentication, certificates, and other platform services.
• Perform root-cause analysis for recurring incidents and implement sustainable solutions to prevent reoccurrence.
• Support vulnerability remediation, certificate lifecycle management, technology risk assessments, audits, and compliance requirements.
• Maintain technical documentation, operational procedures, troubleshooting guides, and platform configuration records.
• Participate in production deployments, change management, incident management, and problem management activities.
• Collaborate with application developers, platform engineers, DBAs, infrastructure teams, cybersecurity, network teams, product teams, and business stakeholders.

Required Technical Skills

1. Archer Platform Administration

• 5+ years of hands-on experience in Archer administration or platform engineering.
• Strong knowledge of Archer Control Panel and enterprise platform configuration.
• Solid understanding of Archer architecture and its major platform components.
• Experience supporting multi-environment enterprise Archer implementations.
• Hands-on experience with platform upgrades, patches, hotfixes, and environment maintenance.
• Experience troubleshooting Archer services, jobs, logs, data feeds, APIs, integrations, authentication, notifications, and performance issues.
• Understanding of Archer applications, fields, records, value lists, users and groups, access controls, cross-references, workflows, and data feeds.

2. Database and SQL

• Strong working knowledge of Microsoft SQL Server.
• Ability to independently develop and execute SQL queries for troubleshooting and analysis.
• Understanding of how Archer application and record information is represented in the database.
• Ability to investigate data relationships involving different Archer field types and application relationships.
• Experience troubleshooting database-related performance and platform issues.
• Familiarity with execution plans, indexes, blocking, deadlocks, statistics, CPU and I/O utilization, database latency, and long-running queries is preferred.
• Understanding of the risks associated with direct database modifications and the importance of using supported Archer mechanisms and appropriate production controls.

3. Platform Operations and Troubleshooting

The candidate should be comfortable independently diagnosing and resolving scenarios such as:

• Archer application performance degradation or service outages.
• Archer services running while application functionality remains unavailable.
• Database latency affecting platform availability and performance.
• Failed, stalled, or stuck data feeds and scheduled jobs.
• API and integration connectivity issues, including timeouts.
• Authentication and LDAP-related issues.
• Email and notification failures.
• Certificate-related issues.
• Inconsistent behavior across nodes in a multi-server environment.
• Issues following upgrades, patches, deployments, or infrastructure changes.
• Large data volumes and database capacity constraints affecting platform performance.

Preferred Qualifications

Experience in the following areas will be an advantage:

• Archer application development and configuration.
• Archer Advanced Workflow.
• Archer APIs and integrations.
• Data Feed Manager.
• LDAP and Active Directory integration.
• IIS and Windows Server administration.
• Microsoft SQL Server performance troubleshooting.
• Disaster Recovery and High Availability environments.
• Enterprise monitoring and logging tools.
• Cybersecurity vulnerability remediation.
• Automation and scripting for operational activities.
• Modern infrastructure technologies supporting enterprise Archer environments.

Professional Skills

• Strong problem-solving, analytical, and root-cause-analysis skills.
• Ability to independently manage complex production issues from identification through resolution.
• Strong risk awareness when implementing changes in production environments.
• Ability to communicate technical issues clearly to technical and non-technical stakeholders.
• Effective collaboration across application, database, infrastructure, security, and business teams.
• Ability to prioritize production incidents while supporting planned platform initiatives.
• Strong documentation and knowledge-sharing practices.
• Proactive identification of opportunities for automation, simplification, resiliency, and operational efficiency.

Soumen Biswas

Senior I.T Recruiter

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