Associate Service Technician

Associate Service Technician

Buffalo, NY

At Johnson Barrow, we believe that our strength starts with a passion for excellence. Our 60 years of innovation allows us to be one of the most established and respected HVAC organizations in the Pacific Northwest. We are proud to be on the cutting edge of system technology, which is extremely critical in today's energy conscious market. By continually striving to foster a positive, supportive culture, we not only hold ourselves to the highest standard for our customers but enjoy and take great pride in the work we do!

Position Overview

Johnson Barrow is looking for an Associate HVAC Service Technician to support our commercial HVAC service team on a project in Buffalo, NY. This is an entry-level position that is ideal for someone who is dependable, organized, mechanically inclined, and interested in learning about the commercial HVAC industry.

The Associate HVAC Service Technician will primarily support our field technicians by helping manage parts and materials, keeping job trailers and equipment organized, documenting jobsite conditions, and making sure technicians have what they need to complete their work.

This is a hands-on role with an opportunity to learn the commercial HVAC trade. No previous HVAC experience is required. The right candidate will be reliable, willing to learn, comfortable working in the field, and take pride in keeping things organized and running smoothly.

Key Responsibilities

Parts & Materials Support

• Pick up and deliver HVAC parts, tools, and materials to jobsites as needed.
• Serve as a parts runner for service technicians and project teams.
• Receive parts and materials delivered to the shop, warehouse, or jobsite.
• Verify deliveries against packing slips and identify missing or damaged items.
• Organize parts and materials so they are easy to locate when needed.
• Help maintain accurate inventory of commonly used service parts and materials.
• Track parts that are being used, returned, or need to be reordered.
• Keep service vehicles, storage areas, and jobsite materials organized.

• Assist HVAC technicians with general jobsite support.
• Take clear pictures of HVAC equipment, components, and jobsite conditions when requested.
• Document equipment conditions and issues through photographs for use by technicians, project managers, and customers.
• Help move tools, parts, and materials around jobsites.
• Communicate with technicians regarding parts, deliveries, and other support needs.

• Keep job trailers clean, organized, and stocked.
• Maintain general cleanliness and organization of work areas.
• Help ensure basic supplies and equipment are available when needed.
• Report damaged, missing, or unsafe equipment to the appropriate team member.

• Follow all company and jobsite safety requirements.
• Maintain a professional appearance and positive attitude.
• Be dependable and arrive at jobsites prepared and on time.
• Keep supervisors and technicians informed about parts, materials, deliveries, and other issues.
• Complete assigned tasks accurately and promptly.
• Be willing to learn about commercial HVAC equipment, service practices, tools, and jobsite operations.
• Perform other general support duties as needed.

What We're Looking For

The ideal candidate is someone who:

• Is dependable Shows up on time and follows through on assignments.
• Takes initiative Sees what needs to be done and takes care of it.
• Is organized Keeps parts, materials, tools, and work areas in order.
• Pays attention to detail Makes sure deliveries, parts, and documentation are accurate.
• Is willing to learn Wants to develop knowledge of HVAC and the construction industry.
• Works well with others Supports technicians and works as part of a team.
• Takes pride in their work Understands that keeping the job organized helps the entire team succeed.
• Has a positive attitude Is willing to do whatever is needed to support the team.

Physical & Work Environment

This is primarily a field-based position. The Associate HVAC Service Technician will spend time at commercial and industrial jobsites, warehouses, and other customer locations.

The position requires the ability to:

• Ability to lift and carry parts, tools, and materials up to 50 pounds.
• Walk, stand, bend, kneel, and work outdoors for extended periods.
• Work in construction and mechanical environments.
• Safely access job trailers, mechanical rooms, rooftops, and other jobsite areas.
• Work around HVAC equipment, construction activities, vehicles, and jobsite equipment while following appropriate safety procedures.

Career Growth

This position provides an opportunity to learn the commercial HVAC industry from experienced technicians and field professionals. As the Associate HVAC Service Technician develops knowledge, skills, and experience, there may be opportunities to take on additional technical responsibilities and progress into a career as an HVAC Service Technician.

Qualifications

• High school diploma or equivalent required
• 13 years of warehouse or logistics experience preferred
• Ability to lift and move heavy equipment (50+ lbs regularly)
• Strong attention to detail and organizational skills
• Basic computer skills (inventory systems, shipping software a plus)
• Reliable, team-oriented, and strong work ethic

Compensation

This is a full-time, non-exempt position with an hourly pay range of $25-30/hr and eligibility for overtime pay.

Total Rewards

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.