IT Call Center Ops Lead, SLA-Driven Govt Service
Koniag Government Services
Koniag Government Services in Nashville, TN is seeking a hands-on Call Center Operations Manager to oversee the IT Call Center's daily operations and ensure high-quality service across all shifts. You will work with the Program Manager to align operations with contract requirements, monitor real-time performance, drive SLA compliance, and lead a government-facing service team focused on customer satisfaction and operational excellence. #J-18808-Ljbffr Koniag Government Services
Vacancy posted 3 days ago
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