Carrier Operations Coordinator - Pickup and Delivery
$21 per hourForward Air, Inc.
Position: Carrier Operations Coordinator - Pickup and Delivery
Pay Rate: Starting at $21 per hour
Schedule: Mon - Fri 9am - 6pm for training, after that could be 11am - 8pm
The Carrier Operations Coordinator - Pickup and Delivery supports day-to-day transportation services within a network of third-party carriers and terminal partners. Theyhelp ensure shipments are picked up and delivered on time while maintaining accurate and timely system updates. They monitor carrier performance, document service activity, and escalate issues as needed to maintain a high level of service. Working closely with internal teams and external partners,they are central to delivering a smooth and reliable customer experience.
Responsibilities
Enter and maintain accurate shipment data, including proof-of-service and delivery documentation.
Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
Verify proof-of-delivery documentation is visible to customers within required timeframes.
Assist in identifying and reporting service issues, delays, or exceptions for resolution,
Communicate professionally with internal teams, terminal personnel, and carrier partners.
Coordinate vendor and terminal team interactions to minimize handoff delays.
Review carrier invoices and flag discrepancies based on contractual guidelines.
Evaluate accessorial charges for accuracy and proper documentation.
Participate in initial investigations of lost or delayed freight and escalate as needed.
Maintain organized records and ensure data accuracy across multiple systems.
All other duties as assigned to meet evolving business needs.
Qualifications
Education: High school diploma or equivalent required; Undergraduate degree from an accredited college or university preferred.
Experience: Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs).
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