Patient Care Technician

Hourly Pay Range:

Position Highlights:

• Position: Patient Care Technician, Medical Telemetry
• Location: Highland ParkHospital
• Full Time/Part Time:  Full Time, Night shift with Rotating Weekends
• Hours: 36
• Required Travel: N/A

Job Summary

The Patient Care Tech, under the direction of a Registered Nurse (RN) or Licensed Practicing Nurse (LPN) and, according to established procedures, performs patient care tasks and patient care procedures necessary to provide for the care, comfort and safety of patients. Demonstrates the knowledge and skills necessary to provide care appropriate to the age(s) of the patients served on the assigned unit.

It is the obligation of each employee to abide by and promote the mission, vision and values of Endeavor Health to ensure that excellent services are delivered with compassion.

Responsibilities and Essential Functions

Patient & Visitor Interactions /Customer Service/Hourly Rounding : In this role, the PCT will interact with patients and visitors, answering patient call lights, answering phones, assisting visitors within the facility. Performs purposeful hourly rounding on all assigned patients.

Patient Safe Handling/Ambulation/Repositioning : In this role, the PCT will learn patient safe handling skills to allow the PCT to assist in the ambulation of patents and to be able to assist the nursing staff in the transferring, lifting and /or repositioning of patient utilizing Safe Patient Handling equipment.

Basic Nursing Care- ADLs: In this role, the PCT will provide basic care by assisting patients with personal care needs including bathing, grooming, oral care, eating, feeding, use of bedpan or urinal, positioning, answering and responding to patient call lights, bed making, etc. under the supervision of a RN/LPN. Follows policies and procedures related to patient and staff safety.

Admission/Discharge/Transfers : In this role, the PCT will assist with room set up, welcoming of new patients/ room orientation, discharging and/or transfer of patients. Provides patient/family orientation to room and hospital according to hospital practice. Transports/escorts patient to area of destination ensuring safety; regularly updates patients.

Procedures and Treatments : In this role, the PCT will accurately complete and document patient care activities including: ADL, vital signs, weights, (actual weight on admission or as ordered), intake & output, and calorie counts according to policy and procedure. Effectively explain and perform procedures (e.g., urinary catheter removal, ECGs, wound care and dressing changes under the direction of the nurse). Notifies appropriate personnel of response and questions. Collects non-sterile specimens such as routine urinalysis and stool specimens. Accurately performs point of care patient blood sugar testing under the direction of the nurse. Promotes and maintains skin integrity by reporting patient problems as they occur, to the appropriate team member.

Care Companion/Sitter/Observer : In this role, the PCT may be asked by the RN or LPN to remain with a patient as a means to keep the patient safe.

Department Specific Tasks : In this role, the PCT will support the nursing team by indirect patient care activities such as restocking equipment/linens, cleaning equipment etc. Performs unit support duties including answering and relaying telephone calls, filing and maintaining records, retrieving and delivering supplies, specimens, instruments, test results and so forth. These indirect patient care activities are identified in each nursing department.

Minimum Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education Requirements

Education Level

• Eligible to work in the US
• Completion of an accredited certified nursing assistant (CNA) training course preferred
• Completion of at least one nursing clinical rotation in medical or surgical nursing preferred

Minimum Licensure Requirements

Licenses/Certifications

Current BLS certification for the Healthcare Provider issued by either American Heart Association- Required

Minimum Work Experience

Experience Details

No experience required

Knowledge, Skills and Abilities (KSAs)

Excellent interpersonal skills including teamwork, ability to prioritize, ability to receive and follow through on directions.

Demonstrates concern for and commitment to the welfare of our patient and families. 

Required to attend an in-depth orientation regarding patient care skill tasks. Each employee is trained and is expected to observe all fire and safety procedures and patient experience standards

Working Conditions

The working conditions described below represent those that must be performed to successfully complete the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

• Flow of work and character of duties involves normal mental, visual, auditory attention much or all of the time with manual dexterity is required for sustained periods of time. Requires visual acuity adequate to assess patients and read/record patient charts. Requires auditory acuity adequate to converse with patients, members of the healthcare team and coworkers who are wearing masks.
• Potential for exposure to blood, body fluids and other potentially infectious materials, chemicals and other hazardous conditions which may pose a health risk.
• Able to work under pressure to meet patient care needs.

Physical Demands (Select One)

When in the clinical environment, must utilize appropriate patient movement equipment for patient-lifting and transfers when the transfer is a non-emergency situation. In an urgent event, may need to assist with lifting up to 50 pounds.

When applicable, wear an N95 mask/PAPR and other PPE.

Sitting, standing, walking, bending, stooping, pushing, pulling, lifting throughout the shift.

Technical Skills

Basic computer skills required.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all duties, responsibilities and activities that may be required in this job. Further, duties, responsibilities and activities may vary depending on the location and also may change from time to time due to business needs of the Company.

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.