Clerk II

Patient Representative

Under direct supervision performs work of moderate difficulty in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, inventory control and record keeping. Scheduled Hours: 37.5 hours per week

Essential Functions

• Greets clients both upon entrance and departure from clinic.
• Directs clients with appointments to the correct clinical intake area.
• Provides new clients without appointments with an explanation of the general intake process.
• Able to explain income verification process to new clients
• Assists clients with making appointments and enters data into computer system.
• Directs clients in process for making payments.
• Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
• Assists with the filing and pulling of patient records for clinics.
• Assists in maintaining the general neatness and orderliness of the waiting room.
• Participates in Quality Improvement activities on an on-going basis, with particular emphasis placed on customer satisfaction survey completion.
• Performs job duties in a manner to maximize clinic efficiency and productivity.
• Participates in staff meeting, in-service training and seminars, as appropriate.
• Provide direct clerical care to ensure patients receive timely and appropriate service.
• Develops and maintains a basic knowledge of services available at the LCHD/CHC.
• Develops and maintains a basic awareness of the Chronic Care Model Processes in order to reduce health disparities within our communities.
• Develops and maintains a working knowledge of individual Emergency Preparedness roles.
• Demonstrates adherence to National Patient Safety Goals.
• Participates in quality improvement activities to assess, monitor and improve program services.
• Participates in mandatory in-services and drills, attends staff meetings, and other trainings, including age specific educational trainings offered on a regular basis for professional development.
• Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and co-workers directly to the supervisor and/or Safety Officer.
• Performs other duties as assigned.

Knowledge Skills Abilities and Education Required

• Requires High School Diploma or GED.
• Assist in bilingual translation as appropriate.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at . This position is represented by AFSCME Council 31.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Benefits

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement