IT Support Technician

IT Support Technician

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Summary: S&P Air Control is seeking a dependable and customer-focused IT Technician to provide first-line technical support across a multi-site environment. This role serves as the primary point of contact for end-user issues and is responsible for delivering timely, accurate, and professional technical assistance while ensuring minimal disruption to business operations. The ideal candidate demonstrates strong communication skills, accountability, and a proactive approach to troubleshooting while maintaining a high level of service and user satisfaction.

Key Responsibilities:

• Serve as the first point of contact for IT support requests
• Troubleshoot hardware, software, and network issues
• Provide remote and on-site support
• Document incidents and resolutions
• Escalate complex issues appropriately
• Assist with onboarding/offboarding
• Support Microsoft 365 services
• Deploy and maintain endpoint devices
• Follow IT policies and security standards
• Identify recurring issues and improvements

Performance Expectations:

• Demonstrates professionalism and accountability
• Takes ownership of tickets through resolution
• Communicates clearly with users and team
• Maintains accurate documentation
• Prioritizes effectively in fast-paced environment
• Escalates and collaborates appropriately
• Follows security and compliance standards

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, training, and/or relevant work experience will be considered
• 1-3 years helpdesk or customer support experience
• Strong troubleshooting skills
• Excellent communication skills
• Ability to work independently and in a team
• Technical Experience:
• Windows 10/11 support
• Microsoft 365 basics
• Active Directory familiarity
• Basic networking concepts
• Ticketing systems experience
• Preferred Experience:
• Intune or endpoint management tools
• Computer imaging/deployment
• Printer and VoIP support
• IT documentation experience
• Physical Requirements:
• Lift up to 50 pounds
• Install and move IT hardware
• Work Environment: On-site in Chattanooga with occasional travel. Requires on-call and after-hours support.

This position is currently accepting applications.