Advanced Field Service Engineer - Avionics
$81.6k - $110kHoneywell - AEROSPACE
Job Description
Job Description
Advanced Field Service Engineer - Avionics (Aerospace)
Location: Remote (U.S.-based) | Up to 25% Travel | Preferred: Phoenix, AZ, West Coast or South Florida As an Advanced Field Service Engineer at Honeywell Aerospace, you'll be a trusted technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. You'll play a critical role in keeping aircraft operational, safe, and efficient by delivering high-impact avionics support-both remotely and on-site. This is a highly visible, customer-facing role where your expertise directly impacts flight operations, Aircraft on Ground (AOG) recovery, and overall customer satisfaction. Key Responsibilities- Serve as the primary technical point of contact for assigned BGA and/or Airline customers
- Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
- Provide remote support (phone/email) and on-site consultation service as needed
- Support AOG events and critical operational disruptions with urgency and precision
- Diagnose issues related to systems such as:
- Flight Management Systems (FMS)
- Autopilot & Displays
- EGPWS, TCAS, Radar, Radios
- SATCOM (L-Band, KA-Band) and connectivity systems
- Integrated avionics platforms (Primus EPIC, Primus APEX)
- Lead issue resolution from identification through closure, including documentation in SFDC
- Escalate and coordinate complex technical issues across engineering and support teams
- Build strong, long-term customer relationships through regular engagement and on-site visits
- Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
- Participate in customer reviews, technical forums, and cross-functional project teams
- Travel to customer sites up to 25%.
YOU MUST HAVE
- 7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
- 5 or more years of customer-facing experience in technical support or field service
- High School Diploma or equivalent.
- Bachelor's degree in Engineering or related technical field
- Experience supporting Business Aviation and/or Airline operations
- FAA Airframe & Powerplant (A&P) license (or equivalent)
- Knowledge of aircraft maintenance and flight operations
- Experience with SATCOM and aircraft connectivity systems
- Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact
- Background in Lean Six Sigma or continuous improvement methodologies
- Strong expertise across avionics systems, installation, maintenance, and troubleshooting
- Ability to operate independently in high-pressure, time-critical environments
- Excellent communication and stakeholder management skills
- Proven ability to manage multiple priorities and drive issues to resolution
Vacancy posted 11 days ago
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