Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Location: Saddle Brook, NJ

Schedule: Full-Time | MondayFriday | On-Site

Hours: 8:00 AM5:00 PM or 9:00 AM6:00 PM, rotating

ABOUT US

Chefler Foods is a growing food manufacturer and distributor headquartered in Saddle Brook, New Jersey. Our retail brand, Mikes Amazing, can be found across retail, foodservice, sports venues, entertainment properties, festivals, and major events throughout the country.

THE ROLE

As a Customer Service Representative, youll work directly with customers while also coordinating closely with Sales, Logistics, Operations, Accounting, and other departments.

Youll be responsible for entering and managing customer orders, answering questions, communicating updates, resolving issues, and helping keep orders moving from the time they are received through fulfillment.

This is a great opportunity for someone early in their career who wants to learn how a fast-growing company operates and gain exposure to multiple areas of the business.

WHAT YOULL DO

Enter and process customer orders accurately and efficiently

Respond to customer calls and emails in a friendly, professional, and timely manner

Provide customers with order information, updates, and answers to routine questions

Work closely with Sales, Logistics, Operations, Accounting, and other teams to resolve customer needs

Track open issues and follow through until they are resolved

Maintain accurate customer, order, and account information in our internal systems

Assist with Excel reports, data entry, and general administrative tasks

Identify potential order problems and escalate issues before they become bigger problems

Manage multiple requests and priorities while maintaining accuracy and attention to detail

Jump in and support the Customer Service team wherever needed

WHAT WERE LOOKING FOR

Strong verbal and written communication skills

Comfortable speaking with customers on the phone

Organized and detail-oriented

Able to manage multiple priorities in a fast-paced environment

Comfortable using Microsoft Outlook, Excel, and standard office software

Dependable, punctual, and able to work on-site Monday through Friday

Someone who takes ownership and follows through

A positive attitude and willingness to learn

Bilingual English/Spanish is a plus

WHY THIS ROLE

This is not a job where you will spend your entire day doing one repetitive task. Youll work with customers, solve problems, communicate with different departments, and learn how orders move through a large food manufacturing and distribution operation.

We are continuing to grow, and we want people who want to grow with us. Someone who performs well in this position can take on additional responsibilities and gain exposure to Sales, Logistics, Operations, and other areas of the company over time.

• Chefler Foods is an Equal Opportunity Employer.