Patient Service Representative /Mohs Cancer Coordinator - Dermatology, West Los Angeles

Description

Major duties include but are not limited to:

• Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.

• Assisting patients in accessing and coordinating surgical service within the health system.

• Facilitating communication with referring physicians.

• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

• Manage a high volume of patient messages entering via multiple avenues.

• Assist with Patient check-in and cash collection

• Travel between our West LA, Santa Monica and Westwood location as needed

• Position starts in the Santa Monica location while awaiting West L.A opening

Salary Range: $30.36- $43.49/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

· Familiarity and knowledge of authorization process & managed care programs

· Familiarity and knowledge of Mohs, excision/procedure scheduling and/or coordinating

· Knowledge of medical terminology

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