Microsoft Dynamics 365 Finance Optimization & Customer Outcome Manager

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes. As you grow, you'll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. About the Role Crowe'sMicrosoft AI Business Solutions practiceis expanding, and we're seeking an experienced Microsoft Dynamics 365 Finance Consultant to lead our growing post-go-live optimization and continuous improvement offering. Rather than standingupnew implementations, you'll partner with clients who are already live on D365 Finance - closing the gap between what the system is capable of and what it'sactually deliveringfor them today. If you want meaningful impact, autonomy, and a clear path to practice leadership - built around making an existing investment work harder rather than chasing the next big-bang go-live - this is a strategic career opportunity, not just another consulting role. What You Will Lead and Influence Assess live D365 Finance environments to identify underused features, configuration drift, and gaps between designed process and actual usage - then build a prioritized roadmap to close them. Advise finance and operations leaders on how to realize more value from their existing D365 investment, including new capability delivered through Microsoft's ongoing release waves. Lead functional enhancements, feature optimization, data integrity remediation, and user experience improvements that drive adoption and measurable ROI. Own the enhancement backlog: triage change requests, scope and sequence the roadmap, and guide delivery teams through design, testing, and release with minimal disruption to live operations. Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence. Identify opportunities to apply agentic AI and Copilot-driven automation to back-office finance processes - AP/invoice matching, collections, reconciliations, close tasks - reducing manual effort and freeing finance teams for higher-value analysis. Participate in quality reviews and steer engagement teams through assessment, enhancement, and release phases. Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering. Engage in team-building and internal initiatives, leveraging non-client time for personal development and practice enhancement. What Makes Crowe a Strong Career Move High-impact role owning the client relationship after go-live - when most of the real, sustained value gets created or lost. Rapidly growing D365 Finance optimization andmanaged-servicesoffering, backed by a nationally recognized consulting brand. Clear advancement path into Solution Architect, Industry Lead, or Practice Leadership roles. Strong investment in your development (certification support, training, conferences, thought leadership opportunities). Collaborative culture that values quality, innovation, and balanced workloads. Flexible work environment - most engagements are remote-first with periodic on-site visits, typically lighter and more predictable than full-lifecycle implementation travel. Experience That Makes You Successful (Must-Have) Bachelors degree required. 4+ years of hands-on D365 Finance experience, including meaningful time supporting or optimizing live production environments - not solely net-new implementations. D365 certifications in Finance or related modules; CPA, CMA, or CFA Proven track record identifying and closing the gap between a system'sdesignedcapability and how it'sactually beingused - root-causing adoption issues, not just resolving tickets. Strong functional expertise across core finance and operational modules (GL, AP, AR, FA, Cash/Bank, Reporting, etc.), including how they behave under real-world conditions: data volume, period-close pressure, and integration dependencies. Ability to lead enhancement and optimization roadmaps, translate business pain points into scoped, sequenced improvements, and guide teams through execution. Excellent communication skills with experience engaging C-suite and director-level stakeholders - including the harder conversation of explaining why "just add a feature" isn't always the right fix. Demonstrated ability to manage a rolling backlog, produce high-quality work products, and lead engagements with minimal oversight. Preferred Experience in Manufacturing or Distribution environments; Metals industry exposure highly valued. Strong functional expertise across operational modules (Procurement, Inventory, etc.). Experience with complementary ISV solutions within the D365 ecosystem, including how they're affected by platform updates over time. Familiarity with Microsoft's D365 release-wave cadence and change management practices for live environments. Experience designing or implementing agentic AI or Copilot-based workflows for finance or back-office processes. Prior consulting experience within a professional services environment, ideally including managed services, AMS, or post-go-live support. We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services. The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world*. As independent members of Crowe Global, Crowe LLP and Crowe Advisory LLC serve clients worldwide. (*As of July 2026) Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination. 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