Senior Marketing Operations Coordinator

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

About the Opportunity

This is a hybrid position - 3-4 days per week in the office in West Chicago are required.

Epsilon is seeking a highly organized, forward-thinking, and operationally minded Senior Project Coordinator to join the Shared Marketing Services (SMS) team. This is a hybrid role that blends the campaign execution and cross-functional coordination skills of a Client Account Executive with a stronger focus on operational excellence, process improvement, and automation — without the client-facing or financial/P&L responsibilities of the Account Executive track.

The Senior Project Coordinator will manage and coordinate small-to-mid scale projects and campaigns from intake through delivery, while actively contributing to the team's evolution: streamlining workflows, identifying automation opportunities, building documentation, and helping take our processes to the next level. The ideal candidate is a curious problem-solver who thrives on bringing order to complexity, sees inefficiency as an opportunity, and is energized by tools like Workfront, Visio, and AI-powered productivity platforms.

This role is designed for someone who wants to make an outsized impact behind the scenes — supporting account teams, functional groups, and leadership by ensuring projects run smoothly and that the way we run projects keeps getting better.

Responsibilities

Project & Campaign Coordination

• Manage day-to-day execution of small-to-mid scale multi-channel marketing programs (direct mail, email, digital, landing pages, data) ensuring accurate, timely, and high-quality delivery — without serving as the client point of contact.

• Develop and maintain project schedules and timelines in conjunction with cross-functional teams, possessing minute-by-minute knowledge of work in progress.

• Traffic projects internally , ensuring proper approvals, sign-offs, and handoffs at each stage of the project lifecycle.

• Coordinate kick-off meetings with internal account, creative, data, production, and analytics teams to align on briefs, scope, and expectations.

• Manage Change Requests and proactively alert management of risks, scope changes, or barriers impacting timelines.

• Partner with functional groups and third-party vendors to ensure accurate execution, including coordinating QC checkpoints at every stage of production.

Operational Excellence & Process Improvement

• Identify bottlenecks and inefficiencies in current workflows and recommend practical solutions to streamline execution, reduce risk, and accelerate speed to market.

• Contribute to and lead targeted process improvement initiatives — from documenting current state to designing future-state workflows.

• Build and maintain process documentation , including cross-functional process flows (Visio), intake forms, SOPs, templates, and training materials.

• Write clear, concise business and data requirements detailing inputs, outputs, processing rules, and personalization logic for campaign execution.

• Surface systemic issues to leadership with proposed solutions, supporting a culture of continuous improvement.

Automation & Tools Enablement

• Support the build-out and ongoing optimization of Adobe Workfront as the team's core project management platform — including template creation, project plan structure, intake form design, and reporting.

• Identify automation opportunities across the team's workflows and partner with stakeholders to map and implement solutions (e.g., Power Automate, Copilot Studio, Workfront Fusion, Salesforce integrations).

• Leverage AI-powered productivity tools (Microsoft Copilot, ChatGPT, etc.) to streamline documentation, communication, and routine coordination tasks — and help the broader team adopt these capabilities.

• Maintain and evolve trackers, dashboards, and reporting that provide visibility into team capacity, project status, and operational health.

Cross-Functional Collaboration

• Act as a liaison between internal teams (account, creative, data, production, analytics, finance) and partner agencies/vendors to define and execute campaign requirements.

• Prepare well-organized, clear, and concise internal communications for both technical and non-technical audiences.

• Support post-program evaluations and share learnings, results, and recommendations with internal stakeholders.

Qualifications

Knowledge & Skills

• Operationally minded — naturally sees opportunities to streamline, standardize, and scale; energized by solving process problems rather than just executing within them.

• Strong project management fundamentals — understanding of project lifecycle methodology, documentation, delegation, and milestone management.

• Forward-thinking and proactive — anticipates needs, identifies risks before they escalate, and brings solutions, not just problems.

• Excellent organizational skills and attention to detail — able to manage multiple concurrent workstreams while maintaining accuracy and quality.

• Strong written and verbal communication skills — including the ability to translate complex requirements into clear documentation and process flows.

• Problem-solving and critical thinking — able to evaluate situations with a variety of factors, exercise sound judgment, and recommend appropriate action.

• Collaborative and relationship-oriented — able to influence results and build productive working relationships across functional teams without direct authority.

• Emotional maturity and composure — remains focused and professional under pressure and in situations involving conflict or competing priorities.

• Agile learning ability — quickly adapts to new tools, processes, and changing expectations.

• Curiosity for AI and automation — actively explores how emerging technologies can improve productivity, accuracy, and decision-making.

• Self-directed and reliable — capable of working independently with minimal supervision and strong follow-through.

• Marketing landscape understanding — applied knowledge of direct mail, email, digital, and data-driven marketing; automotive industry experience is a strong plus.

Technical Requirements

• Adobe Workfront experience preferred (project plans, templates, custom forms, reporting)

• Microsoft Visio or equivalent process-flow/diagramming experience required

• Microsoft Office Suite proficiency (Excel — including pivot tables and formulas — Word, PowerPoint, Outlook)

• Business requirements writing experience (DBRDs, process docs, intake forms)

• Salesforce CRM experience a plus

• Microsoft Power Platform (Power Automate, Power Apps) and/or Copilot Studio familiarity is a plus

• AI productivity tools (Microsoft Copilot, ChatGPT) — willingness and curiosity to adopt for workflow automation and content generation

• Familiarity with PDF editing tools (Adobe Acrobat preferred)

Qualifications

• Associate's or Bachelor's degree preferred — or an equivalent combination of education and experience.

• Minimum 2–4 years of related professional experience in marketing operations, project coordination, campaign execution, business systems analysis, or a related operational role.

• Direct mail, email, and/or digital marketing experience required; automotive industry experience strongly preferred .

• Demonstrated experience with process documentation, workflow tools, or automation initiatives is a strong plus.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and support for pet adoption

• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

• Matching Gifts programs

• Flexible working arrangements

• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/6/2026.