SMB Account Manager

SMB Account ManagerThis role is responsible for engaging in customer interactions, handling customer inquiries, and effectively selling products, services, and solutions while nurturing client relationships. The role demonstrates advanced skills in solution-based selling, complex negotiations, and strategic collaboration to optimize sales outcomes, refine strategies, and elevate team performance.Responsibilities:Handles customer request calls adeptly, leveraging expertise to effectively sell products, services, and solutions to the installed customer base.Addresses complex customer inquiries by offering multi-product/service solutions, often involving integrated solutions that meet intricate needs.Manages key accounts, nurturing relationships, identifying growth opportunities, and aligning offerings with client objectives.Maintains an in-depth understanding of the organization's products, services, and industry trends, ensuring accurate and insightful communication with customers.Navigates complex negotiations and high-value sales opportunities to secure beneficial outcomes for both customers and the organization.Collaborates with cross-functional teams to optimize the sales process, ensuring seamless customer experience and efficient workflows.Provides valuable inputs to Sales Representatives on emerging market trends, customer preferences, and potential opportunities to refine sales strategies.Analyzes performance metrics and data to identify trends, areas for improvement, and opportunities for optimizing sales outcomes.Contributes to the development of sales strategies, collaborating with management and cross-functional teams to align sales efforts with organization goals.Trains, coaches, and leads other lower-level representatives, sharing knowledge and experience to enhance the team's collective performance.Education & Experience Recommended:High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.Preferred Certifications:Certified Inside Sales Professional (CISP)Knowledge & Skills:Business DevelopmentBusiness PlanningBusiness To BusinessCold CallingConsultative SellingCross-SellingCustomer Relationship ManagementInside SalesMarketingMerchandisingOutbound CallsPhone SalesProduct KnowledgeSales ProcessSales ProspectingSales StrategySalesforceSelling TechniquesTelemarketingUpsellingEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityImpact & Scope:Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Complexity:Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.Salary:The on-target earnings (OTE) range for this role is $29 to $35 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure13 paid holidaysAdditional flexible paid vacation and sick leaveThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job: SalesSchedule: Full timeShift: No shift premium (United States of America)Travel: Relocation:Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"