Customer Service Representative

Guest Service Representative Nothing Bundt Cakes Carle Place is seeking an energetic and dedicated Guest Service Representative. In this dynamic role, you will be the friendly face and helpful voice that ensures every visitor feels welcomed, valued, and satisfied. Your enthusiasm and excellent communication skills will drive customer engagement, support retail operations, and promote our products and services. This position offers an exciting opportunity to develop your customer service expertise while contributing to a lively, fast-paced environment where teamwork and positivity thrive. Duties Greet guests warmly upon arrival, providing a positive first impression and guiding them through their experience Operate point-of-sale (POS) systems efficiently for retail sales transactions, including cash register operations and cash handling Assist customers with product recommendations, answering questions about store merchandise, and offering personalized recommendations Upsell products and services to enhance customer satisfaction and increase sales opportunities Handle customer inquiries via phone with professional phone etiquette, resolving issues promptly and courteously Stock shelves, organize displays, and ensure the retail environment is clean, inviting, and well-merchandised Conduct retail math calculations for transactions, discounts, or inventory counts accurately Craft and wrap our decorated cakes. Compensation: $17.00 - $19.00 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!