Medical Office Secretary

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1 Shift: Day Schedule: Clinic hours The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed You will schedule patient appointments and collect any co-pays at the time of service You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate You will enter patient information and scan required documents in the computerized scheduling system You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas About Capital Medical Center MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity. About the Olympia Community A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts. Rooted in the local community Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Work and live where natural beauty, adventure and strong community connections are part of everyday life. We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.