Administrative Associate

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Summary May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem‑solving skills. Responsibilities Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication. Schedule and reschedule appointments, check in/out all appointments, assist patients with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements. Verify demographic and insurance information and run insurance eligibility either before appointment or when the patient is present. Scan insurance cards, photo IDs, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility. Perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Schedule from referral and orders as appropriate. Handle incoming calls and direct appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues. Train others using written or verbal communication, coordinate and complete special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned. Education Requirements High School diploma or GED. Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements One (1) year of clerical or administrative experience. If Bachelor's degree, no years of experience required. If Associate's degree, no years of experience required. Knowledge, Skills, and Abilities Requirements Customer Focus: make the customer and their needs a top priority and go the extra mile to satisfy customers. Demonstrate ability to resolve customer problems. Technical Expertise: understand the technical aspects of the job, effectively use Microsoft Office products to produce reports and documents, and learn and master the scheduling system. Coachability: receptive to feedback, willing to learn and embrace continuous improvement. Accountability: manage performance to meet expected results and meet internal/external customer requirements. Fiscal Responsibility: understand the insurance process and make decisions/referrals in the interest of the customer. Conflict Resolution: use appropriate interpersonal styles and methods to reduce tension or conflict, find agreement on issues, and follow through on implementation. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: FP Front End Operations Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.12 - $25.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity. Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Cary Exempt From Overtime: No Position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System. The department provides shared services to operations across UNC Health Care. Candidates currently a UNCHCS State employee in a designated shared services department may remain a UNCHCS State employee if selected for this job. Equal Employment Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC Health Care