Front Desk Supervisor
Twin Tier Hospitality
BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS:
No. Of employees supervised: Three to four employees Travel Required: None Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. __X_ No Lifting/Pushing/Pulling/Carrying Required. Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often. __X__No Bending/Kneeling Required. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift. Continuous Standing Describe the reasons to include time period and frequency. Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift. Climbing Stairs: __X__No Climbing Required. Driving Describe type of vehicle, distances, % of time involved and frequency. __X__No Driving Required. Work Environment Inside: 100% of 8 hour shift Hearing: _____Critical __X__Moderate _____Minimal Explain: Ability to communicate with guests and staff. Vision: __X__Critical _____Moderate _____Minimal Explain: Key control, cashiering, run and verify reports, etc. Speech: _____Critical __X__Moderate _____Minimal Explain: Ability to handle guest relations and supervise staff. Literacy: __X__Critical _____Moderate _____Minimal Explain: Ability to run and verify reports. Cashiering duties. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. __X__No Chemicals/Agents Used. Protective Clothing: __X__None Required. Equipment Operation List type of equipment and frequency of use. (PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS:
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
- Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
- Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
- Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
- Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
- Monitor key control to maintain hotel security. (5%)
- Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operations. (5%)
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
- Assist Front Desk and/or Front Office Manager when necessary.
- Type a minimum of 35 wpm. IBM data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
No. Of employees supervised: Three to four employees Travel Required: None Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. __X_ No Lifting/Pushing/Pulling/Carrying Required. Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often. __X__No Bending/Kneeling Required. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift. Continuous Standing Describe the reasons to include time period and frequency. Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift. Climbing Stairs: __X__No Climbing Required. Driving Describe type of vehicle, distances, % of time involved and frequency. __X__No Driving Required. Work Environment Inside: 100% of 8 hour shift Hearing: _____Critical __X__Moderate _____Minimal Explain: Ability to communicate with guests and staff. Vision: __X__Critical _____Moderate _____Minimal Explain: Key control, cashiering, run and verify reports, etc. Speech: _____Critical __X__Moderate _____Minimal Explain: Ability to handle guest relations and supervise staff. Literacy: __X__Critical _____Moderate _____Minimal Explain: Ability to run and verify reports. Cashiering duties. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. __X__No Chemicals/Agents Used. Protective Clothing: __X__None Required. Equipment Operation List type of equipment and frequency of use. (PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
Vacancy posted 12 hours ago
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