Human Resource Manager

9-1-1 Human Resources Manager

Compensation Range: $61,214.40 - $91,811.20

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave. If you're passionate about making a difference, apply today to join us in serving the community!

Job Description

Job Summary

• The 9-1-1 Human Resources (HR) Manager is responsible for overseeing all HR functions for the 9-1-1 emergency communications center (ECC).
• This role includes talent acquisition and retention, employee relations, training and development, performance management, absence management, and worker's compensation, ensuring compliance with policies and regulations.
• While directly reporting to the Field Human Resources Manager of Lancaster County Human Resources Department, the 9-1-1 HR Manager works closely with both the 9- 1-1 operations team and the county HR department to support staffing needs, improve employee satisfaction, and maintain an efficient and well-functioning team of emergency dispatchers and related personnel.

Reporting Relationships

• The 9-1-1 Human Resources (HR) Manager reports to the Field Human Resources Manager.

Essential Job Functions

Talent Acquisition & Retention

• Coordinate recruitment and retention program for emergency communications staff, including job postings, pre-employment screening and pre-employment testing, interviews, and selection.
• Collaborate with 9-1-1 ECC management to forecast staffing needs based on operational demands.
• Collaborate with the HR Department to implement retention strategies to reduce turnover and improve employee satisfaction.
• Develop and maintain relationships with local educational institutions, employment centers, veterans affairs offices, emergency services agencies, and talent pools to recruit qualified candidates.

Employee Relations

• Serve as the primary point of contact for HR-related matters for 9-1-1 ECC personnel, including emergency dispatchers, supervisors, and leadership.
• Collaborate with the County HR department to address and resolve employee conflicts, grievances, and disciplinary matters in alignment with County of Lancaster human resources policies.
• Conduct investigations into workplace incidents and recommend appropriate actions.
• Leverage the full potential of County of Lancaster HR department resources to support and advocate for employee wellness initiatives to address the unique challenges of high-stress emergency communication roles, including behavioral health support and holistic fitness/wellness programs.

Performance Management & Development

• Collaborate with 9-1-1 ECC management to develop clear staff performance metrics and appraisals for emergency communication staff.
• Coordinate the completion of the employee performance review process and provide guidance for improvements or corrective actions.
• Work with the 9-1-1 Training Supervisor to create and implement ongoing training programs to ensure skill development and compliance with both PEMA and all applicable HR regulatory standards.
• Support leadership development by identifying and scheduling leadership as well as business/management training.

Policy Compliance & Administration

• Ensure HR activities comply with Lancaster County, Commonwealth of Pennsylvania, and federal labor laws and regulations.
• Maintain and update employee files, ensuring confidentiality and accuracy.
• Provide support for 9-1-1 ECC staff grievances as needed.
• Acts as a liaison and resource for employee benefits in coordination with the County's Benefit Manager.

Absence Management and Payroll

• Collaborate with payroll and finance teams to ensure accurate and timely salary and overtime payments.
• Administer all Leaves of Absences including FMLA, Short Term Disability, and Worker's Compensation

Other Specific Tasks or Duties

• Foster a positive workplace culture & proactive staff engagement.
• Coordinate employee engagement activities, including recognition programs and team-building events.

Communication & Liaison:

• Act as a liaison between the 9-1-1 center, external agencies, and the Human Resources department, and other county departments for HR administrative needs.
• Contact various agencies to schedule and conduct 9-1-1 telecommunicator recruiting and retention events.
• Coordinate onboarding and exit interviews.

Minimum Qualifications

• Bachelor's degree in human resources or a related field, with two years of relevant experience, or any equivalent combination of education and experience.
• Public sector experience is preferred.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Human Resource Information Systems.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information with discretion.
• Strong knowledge of employment laws, labor relations, and HR best practices. Familiarity with emergency communications environments or 9-1-1 operations is a plus

Required Licenses/Certifications/Clearances

• Must successfully obtain PA State Police Background Check, as well as PA HHS Child Abuse Clearances.
• A person in this position may not have been convicted, plead guilty, or plead no contest to a felony or serious misdemeanor.
• Must consent to and pass a drug screening.

Physical Requirements/Work Environment

• This is a primarily office-based position but may require occasional visits to different shifts or operations centers.
• The ideal candidate must have the ability to work in a high-pressure, 24/7 environment, responding to HR needs for both day and night shifts.
• An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently. Therefore, employee must be able to pull, push, kneel, and squat occasionally. Lifting up to 10 pounds will be performed frequently.