Assistant to Store Manager

Job Description

Job Description

Assistant Store Manager
Job Summary and Mission

This position contributes to store success by supporting the Store Manager in leading the store team to create and maintain a positive customer and partner experience. The Assistant Store Manager helps oversee daily store operations, supports team supervision, assists with staffing and scheduling needs, helps maintain product quality and customer satisfaction, and supports the store’s financial, safety, and operational goals.

The Assistant Store Manager is expected to model company values, demonstrate leadership on the floor, support team development, and help ensure that store standards are consistently met. This role works closely with the Store Manager and may act as the person in charge when the Store Manager is not present.

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to, the following:

Leadership

• Supports a “customer comes first” environment by modeling excellent customer service and coaching team members to deliver a positive customer experience.
• Assists the Store Manager in communicating goals, priorities, and daily expectations to the team.
• Helps delegate tasks and responsibilities to ensure smooth daily operations.
• Leads by example with integrity, professionalism, and accountability.
• Maintains a calm and positive presence during high-volume periods or unexpected situations.
• Supports the implementation of company programs, promotions, and operational procedures.
• Provides coaching, guidance, and feedback to team members to help achieve operational goals.
• Identifies issues, concerns, and opportunities for improvement and communicates them to the Store Manager.

Planning and Execution

• Assists with planning and executing daily store operations, including opening, closing, shift transitions, and task assignments.
• Supports the Store Manager in maintaining appropriate staffing levels and ensuring proper shift coverage.
• Communicates clearly and accurately with team members to support effective store operations.
• Helps ensure that operational standards, policies, and procedures are followed consistently.
• Assists in monitoring store cleanliness, organization, product availability, and overall store readiness.
• Supports execution of store goals related to customer service, sales, labor, inventory, and overall performance.

Business and Operational Responsibilities

• Assists in reviewing store performance indicators, including sales, labor, inventory, waste, and customer service results.
• Supports cash handling, inventory management, ordering, product rotation, and loss prevention procedures.
• Helps ensure compliance with applicable wage and hour laws, meal and rest break requirements, minor work rules, and company policies.
• Supports the Store Manager in maintaining a safe, secure, and compliant work environment.
• Uses operational tools and reports to support store performance and identify areas needing attention.
• Helps ensure product quality, food safety, cleanliness, and brand standards are consistently maintained.
• Escalates operational, employee, customer, or safety concerns to the Store Manager or appropriate leadership when needed.

Partner Development and Team Building

• Supports the training, coaching, and development of team members.
• Helps create a respectful, inclusive, and team-oriented work environment.
• Provides timely feedback to team members regarding performance, customer service, and operational expectations.
• Assists the Store Manager with onboarding, training, and evaluating team members.
• Encourages teamwork and accountability among team members.
• Recognizes individual and team accomplishments and helps promote positive employee morale.
• Supports performance management by documenting and communicating employee concerns to the Store Manager.
• Helps ensure team members follow legal, safety, operational, and company compliance requirements.

Summary of Experience

• High school diploma or GED preferred.
• Minimum of one to two years of retail, food service, or customer service experience preferred.
• Prior supervisory, shift lead, or team lead experience preferred.
• Experience supporting store operations, cash handling, inventory, scheduling, or team training preferred.
• Experience working in a fast-paced customer service environment.

Required Knowledge, Skills, and Abilities

• Knowledge of basic supervisory practices and procedures.
• Strong customer service skills.
• Strong operational skills in a fast-paced retail or food service environment.
• Ability to coach, support, and motivate team members.
• Team-building and interpersonal skills.
• Strong communication skills, both verbal and written.
• Organization and planning skills.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities at the same time.
• Ability to remain calm and professional during busy or challenging situations.
• Ability to follow and enforce company policies and procedures.
• Ability to support labor, inventory, cash handling, and store performance goals.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays as business needs require.

Join us as we strive to create memorable dining experiences for our guests while fostering a supportive environment for our team!

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person