Central Scheduler

Job Details Job Location: Clearwater, FL 33763 Position Type: Full Time Education Level: High School Travel Percentage: Remote with travel for training/meetings Job Shift: Day Job Category: Clinical Back Office Position Summary The Central Scheduler creates a positive first impression of the practice by greeting patients and other callers. Quickly and accurately directs callers to the appropriate department or person and schedules patient appointments according to practice protocols, obtaining necessary information for new and established patients. Reports To Director of Patient Access Flexibility While this job description is meant to provide an overview and specific responsibilities of the Central Scheduler, ENTA Management reserves the right to make changes, adjustments, and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. The normal work week is 40 hours, with possible overtime not to exceed 50 hours per week. Responsibilities Answer telephone in a warm, friendly manner. Determine quickly the nature of the call. Direct urgent calls to the triage assistant and ensure action is taken. Take accurate and concise messages according to practice protocols and direct patient clinical calls to the designated Medical Assistant. Direct provider clinical calls according to practice protocols. Direct billing calls to the appropriate billing staff member. Direct patient complaints or compliments to the appropriate member of the Leadership Team. Direct all other callers to the proper party. Obtain accurate and complete information for hospital consults and forward to the appropriate Medical Assistant or Physician according to practice protocols. Utilize telephone courtesies, including placing callers on hold or directing them to voicemail. Accurately enter new patient information in the computer/scheduling program. Accurately update established patient information in the computer/scheduling program. Obtain all insurance information for patient appointments according to practice protocols. Schedule patient appointments accurately according to individual provider’s scheduling template and follow practice protocols regarding exception/add‑on approvals. Determine accurate reason for patient visit to schedule correct time needed. Accurately obtain tracking information for new patient calls according to practice protocols. Prospectively inform new and established patients about the practice’s payment at the time‑of‑service policy, ensuring they understand to arrive with referral, medical records and/or radiology films. Correctly cancel and reschedule appointments as needed, documenting in the patient’s chart (EHR or paper) according to practice protocols. Address patient portal tasks according to practice protocols. Direct patients to the patient portal to update or complete necessary forms. Notify patients of online/text message check‑in links to be sent prior to visit for updating existing patient information and completion of new patient paperwork. Complete assigned voicemails, Phreesia online appointments, tasks promptly in accordance with company policies and procedures. Maintain patient confidentiality. Physical Demands Walking, squatting, sitting, bending, reaching: 75% of shift. Standing: 25% of shift. Lifting 20-40 lbs, 0-25% of time. Other demands: grasp, pinch, reach; type 60 wpm; operate multi‑line telephone, computer keyboard, ten‑key adding machine. Visual, Hearing, and Mental Demands Vision adequate to read telephone displays, computer terminals, and long documents; hearing adequate to answer telephone calls; mental capacity adequate to enter patient demographics, scan documents while checking in multiple patients; ability to handle unfriendly individuals and stressful situations. Working Conditions This position has an option to work from home after training has been completed. Performance, reliability, and overall fit will be assessed before and during remote work. Employees must exhibit a positive attitude, professional appearance, attention to detail, and a high level of performance to keep the practice running efficiently. Qualifications High School education or GED equivalent. Strong communication skills with patients, staff, ancillary personnel, and physicians. Proficient in Microsoft Outlook, Word, Excel, and navigate internet websites such as Availity, Navinet, etc. Solid understanding of scheduling efficiency and patient flow in a medical practice. Accurate data entry skills. Good analytical and problem‑solving skills. Ability to prioritize workflow in a fast‑paced environment. Regular attendance at work. Adherence to safety rules and other reasonable regulations. Ability to refrain from negativity or excessive irritability. Ability to work cooperatively with others. #J-18808-Ljbffr