Bilingual Medicare Sales - Outreach Specialist

Overview

Join a fast-growing boutique insurance agency focused on helping people understand their Medicare Benefits. We work with underserved populations to help them navigate Medicare to identify the best benefits for their needs. Ask Claire is looking for a remote telephonic Outreach Specialist to join our fast-paced team to connect with Medicare beneficiaries and help them schedule appointments with our licensed Medicare agents. The successful candidate will use their unique skills to build trust and establish rapport through genuine conversations, leading to successful appointments being scheduled with our licensed Medicare agents. If you are passionate about serving underserved populations and love building relationships over the phone, then come join us in our movement to support the Medicare population.

At Wider Circle, we connect neighbors for better health. Wider Circle's Connect for Life program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Responsibilities

• Daily outbound calls to educate prospective beneficiaries about available benefits, secure the Scope of Appointment, and schedule the plan presentation with a licensed Medicare agent
• Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls
• Master outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries
• Engage with members during calls, probe to determine needs and anticipate objections
• Attend daily and weekly team meetings and be accountable for output
• Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
• Go the "extra mile" to meet the quota
• Maintain a positive, professional attitude when interacting with internal and external customers

Requirements

• Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center with a background in Medicare products
• Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
• Self-starter, accountable, and proven track record of meeting quotas in a telesales or call center role
• Ability to work independently in a remote environment
• Excellent communication, critical thinking, and interpersonal skills
• Good memory and ability to explain services to beneficiaries
• Outgoing personality with a positive attitude and ability to drive conversations forward
• Flexible schedule with a set, recurring 40-hour work week and occasional extended hours when necessary
• Computer proficiency with Salesforce, multi-dialer systems, Google Workspace, and Microsoft Office
• Commitment to a drug-free workplace and readiness for pre-employment substance abuse testing and background checks
• Strong communication and customer service skills
• Ability to track/monitor/retrieve information on calls
• High school diploma or equivalent; bachelor’s degree preferred

Benefits

• Performance-based incentive bonuses
• Opportunities to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Starting salary: $15.00-$17.00

Join Wider Circle in our mission to build healthier and more connected communities.

As a wholly owned subsidiary of Wider Circle, Ask Claire is uniquely positioned to promote Wider Circle's flagship wellbeing program, Connect for Life to eligible individuals aging into Medicare.

Wider Circle is an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.