Workforce Management Analyst II
Lumen Solutions Group Inc.
Workforce Management Analyst II
Lumen Solutions Group Inc. is a technology consulting Services Company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.
The Workforce Management Analyst II is responsible for workforce forecasting, staffing analysis, capacity planning, and operational performance management within a high-volume customer service environment. This role partners with business leaders to ensure optimal staffing levels and achievement of customer service objectives.
Key Responsibilities
- Analyze historical call volume, workload trends, and business drivers to develop accurate forecasts.
- Perform staffing and capacity planning to ensure operational readiness.
- Monitor and analyze key performance indicators including service levels, occupancy, productivity, and workforce utilization.
- Conduct root cause analysis and recommend solutions to improve operational performance.
- Develop reports, dashboards, and workforce insights for leadership.
- Partner with business leaders to support workforce planning strategies and staffing decisions.
- Utilize workforce management tools to optimize call center performance and resource allocation.
- Support ad hoc workforce planning and operational analysis requests.
Required Qualifications
- 3+ years of Workforce Management, Workforce Analyst, or high-volume call center experience.
- Advanced Microsoft Excel skills (Mandatory).
- SQL experience (Mandatory).
- Experience with Workforce Management tools such as Genesys Cloud or NICE (Mandatory).
- Strong analytical, forecasting, and problem-solving skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience supporting large-scale contact center operations (500+ agents preferred).
- Verizon or similar high-volume contact center experience.
- Workforce forecasting, scheduling, and capacity planning expertise.
- Bachelor's Degree preferred (or equivalent experience).
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Workforce Management Analyst II in United States vacancy
$71.66k - $93.16k
...improvement, ethical behavior, and accountability. A Management Analyst II job is available with the City of Fort Worth, Transportation... ...of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including...SuggestedWork experience placementWork at officeMonday to FridayAfternoon shift$58.32k - $102.63k
...Management Analyst II Salary $58,320.86 - $102,632.14 Annually Location Alexandria, VA Job Type Full-Time Job Number 2027-00522 Department... ...an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without...SuggestedFull timeWork at officeLocal areaRemote workMonday to FridayWeekend workAfternoon shiftIMDiversity Inc
Alexandria, VA5 days ago- ...assistance in understanding and developing management objectives and controls for resolution... ...JOB REQUIREMENTS for Management Analyst II Applicants must have education, training... ...Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce...SuggestedFull timeWork at officeRemote workFlexible hours
State-of-Delawar
Wilmington, DE3 days ago - ...has not been awarded yet. ProSync is seeking a passionate Management Analyst II to provide advanced analytical work supporting complex organizational... ...improvements. Evaluate financial, operational, and workforce metrics to support decision-making. Interview personnel and...SuggestedFlexible hours
Prosync Tecnology Group
Port Hueneme, CA1 day ago - ...leading organization. The WFM Analyst plays a key role in sustaining... ...performance targets. Manages Specialist scheduling requirements... ...below qualities: 3 years in workforce management, scheduling, or real... ...willing to submit up to a LEVEL II background and/or security investigation...SuggestedFull timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift work
- ...information, please visit today! Summary Statement This Management Analyst II is responsible for compiling, validating, and verifying vital... ...is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative...Full timeContract work
- ...Subject to change. Description Of Duties/Essential Functions The Management Analyst II provides analytical and administrative support for... ...Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination...Monday to Friday
$75.05k - $88.69k
...part of the Community Services Strategy and Planning Management Team, the Management Analyst II will support department-wide data, reporting, systems... ...Services is committed to building an equitable and inclusive workforce; we appreciate diverse backgrounds, experiences, and...Remote workMonday to FridayFlexible hours$78k - $88k
...General Description and Classification Standards The Management Analyst II supports the Manager of Programs & Performance by coordinating... ...national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce....Full timeWork at officeLocal areaRemote workAfternoon shift$65k - $85k
Management Analyst II (Force Design & Personnel) Location: Fort Lee, VA Clearance: Active Secret Required Overview The Management Analyst... ...Army regulations ~Analyze personnel data and recommend workforce solutions ~Coordinate with CASCOM and TRADOC stakeholders...Full timeContract workWork at officeSummit Technologies, Inc.
Fort Lee, VAmore than 2 months ago- ...WFM Analyst The WFM Analyst plays a key role in sustaining real-... ...maintain performance targets. Manages Specialist scheduling... ...below qualities: ~3 years in workforce management, scheduling, or real... ...willing to submit up to a LEVEL II background and/or security investigation...Full timeTemporary workCasual workWork at officeLocal areaShift work
- ...Amazon.com Services LLC Position: Business Analyst II - AMZ26512.2 Location: Austin, TX Multiple Positions Available Support senior management by managing metrics reporting and... ...tool; performing statistical analysis and workforce optimization using workforce management...
Amazon
Austin, TX1 day ago $70k - $75k
Classification Title:Data Management Analyst II Classification Minimum Requirements:Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience. Job Description:The Clinical Research Hub (CRH) seeks a...Full timeWork at officeLocal areaUniversity of Florida
Gainesville, FL11 days ago- ...DescriptionJob Description*Note: This position is for a future program that has not been awarded yet.*ProSync is seeking a passionate Management Analyst II to provide analytical support to identify organizational challenges, evaluate performance, and develop data‑driven...Flexible hours
Prosync
Crane, TX17 hours ago - ...Owning forecasting and capacity planning, the full-time hourly Workforce Management Analyst will analyze data, monitor staffing levels, and utilize AI tools to optimize scheduling for a remote telehealth clinic. Key Responsibilities Forecast contact and demand volume...Hourly payFull timeRemote work
Virtual Vocations Inc
United States1 day ago - ...Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent... ...communities, and economies worldwide. Position: Business Analyst II Location: Culver City,CA Duration: 9 Months...Temporary workWorldwide
TekWissen LLC
Culver City, CA2 days ago $61.68k - $92.52k
...Extraordinary Team Title : Business Analyst II- Capitation Hybrid: This role... ...resumes, including those submitted to hiring managers, are deemed to be the property of Elevance... ...Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily...Full timeContract workTemporary workWork experience placementWork at officeLocal area2 days per week1 day per weekElevance Health
Norfolk, VA4 days ago- ...seeking a strong ERP focused Business Analyst II to join a growing manufacturing partner... ...to-cash, procure-to-pay, and inventory management, working closely with stakeholders across... ...in delivering outsourced services and workforce solutions across North America. We help...Work experience placementFor subcontractorLocal area
System One
Tulsa, OKa month ago - ...Business Analyst II Business Operations & Financial Analyst (Smartsheet Focus) 6 Months... ..., financial planning, headcount management, executive reporting, and Smartsheet-based... ...and reporting activities. Headcount & Workforce Planning Track headcount plans, hiring...Contract workFor contractorsRemote workFlexible hoursDay shift
Tharu Technologies LLC
Chicago, IL9 days ago - ...Wfm Analyst/ Workforce Supervisor Or Qa Specialist We are seeking an experienced WFM Analyst/ Workforce Supervisor or QA specialist to... ...adherence, schedule adherence, workforce optimization, queue management, campaign performance, and overall sales floor operational effectiveness...Remote workNight shift
1840 & Company
United States3 days ago - Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions... ...communities, and economies worldwide. Position: Business Analyst II Location: Nashville TN 37203 Duration: 12 Months Job Type...Temporary workWorldwide
- The Business Analyst II will support the Texas Workforce Commission on workforce program technology initiatives. This role provides technical assistance... ...plans and work artifacts in support of the project management life cycle. 4-7 years of experience with Software Development...Work at officeRemote workMonday to FridayAfternoon shift
$61.68k - $106.4k
Job Description Business Analyst II Location : Hybrid1: This role requires associates be... ...health and substance use disorder management, a comprehensive employee assistance program... ...Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily...Temporary workWork experience placementWork at officeLocal area2 days per week1 day per week- ...outstanding opportunity for a Business Analyst II based on the North Shore in Pittsburgh,... ...performance indicators, and other performance management tools. Serves as the analytics and... ...level. Practical experience of workforce management systemspreferred. KNOWLEDGE,...Work at officeLocal area
$72.5k - $92.5k
...medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death... ...patients worldwide. The WFM Operations Real-Time Analyst (RTA) is a core member of the Workforce Management (WFM) team, which ensures the right number...Full timeTemporary workLocal areaWorldwideRelocationShift work$79k - $120k
...Business Systems Analyst II - HCM-Payroll Location: Savannah/Ellabell, GA – 5-days Onsite... ...resource for SAP Human Capital Management (HCM), with a strong focus on SAP US Payroll... ..., compliant, and efficient payroll and workforce management processes. Working...Full timeLocal areaHyundai Autoever America
Savannah, GAmore than 2 months ago$90k - $100.5k
...Job Description Job Description Overview Database Management System Analyst II JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $90,000 to $100,500 Astrion has a contingent opening for...Full timeAstrion
Dahlgren, VAa month ago$30.76 - $35 per hour
...Job Description Posted Wednesday, July 22, 2026 at 10:00 AM Job Title: Workforce Management Analyst Status: Non-exempt Reports to: Mgr - MSCC Workforce Management Department: Member Service Contact Center Job Code: 4302 Pay Range: $30.76-$35.00/HR WHO WE ARE Golden 1...Work experience placementGolden1
Sacramento, CA4 days ago- ...Workforce Management AnalystAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.Location(s): Baltimore, MDJob Summary:Monitor and analyze...
Ampcus
Baltimore, MD53 minutes ago - ...this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Management Analyst II Washington, DC, US Job Title: Management Analyst II Position Number: MA II 001 Location: Washington D.C. Worksite:...Work at office
R3 Strategic Support Group Inc
Seattle, WA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Management Analyst II. Be the first to apply!
Related searches
- staff business analyst United States
- compliance business analyst United States
- erp business analyst United States
- bank of america business analyst United States
- servicenow business analyst United States
- revenue growth management analyst United States
- business analyst work from home United States
- business analyst consultant United States
- rpa business analyst United States
- entry level business analyst United States