Business Support Specialist

Business Support Specialist

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Support Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

This position is a five-day-a-week on-site position based out of our Palm Beach Gardens location, from 8:30 am to 5:00 pm.

Responsible for overall strategic management of all locations, i.e. developing and enforcing processes for handling meetings, guests, leadership requests, facilities, etc. Organize office operations and procedures. Supports local Senior Leadership with travel, calendars, expenses and special projects. Completes projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation from others, monitoring progress, problem-solving, and making adjustments to plans/schedules as needed. Is the main point of contact on all facilities-related matters, including liaising with property managers, vendor relationships, and invoicing.

As our Business Support Specialist on the Business Services Group team, you’ll

• Advanced internal client service especially on escalated issues.
• Support local strategic leadership with travel, expenses, and business-related needs.
• Shows self-initiative to stay up to date with all the meetings, events, and resources available within in their location in order to support Colleagues in execution, by setting up meeting rooms prior to event.
• Responsible for providing quality service for all local facilities management.
• Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business. 
• Provide documentation support, procedure, and financial initiatives for the business relating to the location.
• Managing all vendor relationships relating to the location as well as supply management.
• Understanding and Management of Meeting Room Equipment and Capabilities
• Participate in location strategy, organizational health, financial reviews (non-confidential).
• Oversees key deliverables and ensure they are on time/accurate.
• Help drive employee engagement activities across the Region.
• Provide concierge level support for visitors and clients.
• Back-up phone support.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent
• At least 2 years of experience in a similar role within a professional office setting
• Intermediate proficiency with MS Office
• Ability to analyse and prioritize a variety of tasks and deadlines
• Strong communication and interpersonal skills with a positive attitude
• Well organized, strong attention to detail, deadline oriented, and self-motivated

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree or higher
• Bilingual (English/Spanish)
• 5+ years’ experience supporting Manager/C-level Executives
• Facilities-related experience in a support capacity

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Entrepreneurial leadership
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
• X
• LinkedIn

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-Onsite

#MMAFL