Patient Care Coordinator

Receptionist

Responsible for greeting and providing a professional reception to patients, answering the telephone, scheduling appointments, registering patients, providing information, and collecting payments. In addition, the receptionist is responsible for a variety of clerical duties including: creating, maintaining, and filing patient charts, distributing reports, and sorting and distributing mail/faxes.

Essential functions:

• Greet patients in a warm and approachable manner creating a positive first impression
• Verify and update patient information including insurance information
• Make sure patients complete and sign all required forms
• Collect and process copays and outstanding balances
• Obtain insurance referrals when required by insurance
• Check patients out, make future appointments and give instructions as needed
• Run end of day reports ensuring day totals match collected amounts
• Answer telephones in a friendly and professional manner
• Register new patients in EPIC and make appointments
• Answer patients' non-clinical questions or direct to appropriate person
• Scan documents into Epic
• Reschedule appointments as needed
• Medical Records (incoming and outgoing)
• Review incoming faxes and route to appropriate departments
• Read and reply to interoffice emails
• Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations
• Other miscellaneous duties

Qualifications:

• Experience with EMR software (EPIC experience a plus)
• Light, accurate keyboarding skills required
• Strong organizational abilities and the capacity to multitask effectively
• Attention to detail and accuracy in all tasks
• Knowledge of healthcare insurance and medical terminology is advantageous
• Consistent ability to show up on time and maintain reliable attendance
• Maintaining a positive and friendly attitude, contributing to a welcoming environment for patients
• Ability to communicate clearly and effectively with patients, colleagues, and healthcare providers
• A genuine and empathetic approach towards patients, understanding their concerns and demonstrating compassion
• Ability to adapt to changing situations, ensuring flexibility in handling diverse patient needs and office dynamics contagious energy and positive attitude in patient interactions

Education/Requirements :

• High School Diploma or equivalent; additional healthcare administration education or experience is a plus

Environmental/Working Conditions :

1. Work is performed in an office environment.
2. Work may be stressful at times due to busy office.
3. Interaction with others is constant and interruptive.

Physical Demands :

1. Work may require hand dexterity for telephone and office machine operation.
2. There may be excessive standing while at the check-in counter.
3. There may also be occasional lifting of supplies up to 20lbs.

This position rotates between our Morristown and Whippany office, spending 1-2 days a week at our call center in Whippany and 3-4 days at the desk in Morristown.

Hours are 7:45 AM to 4:30 or close (close can be as late as 6:00 PM)