After Hours Scheduling Coordinator

Benefits: Paid time off Training & development Wellness resources We are looking for a dedicated and professional After-Hours Scheduling Coordinator & On-Call Home Health Aide to ensure seamless caregiver and client support outside of standard business hours and throughout the weekend. This role requires a customer service-oriented individual with clerical skills AND prior experience as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA). Ideal candidates have experience providing phone support, managing off-hours scheduling needs and addressing client inquiries in a senior care environment. Additionally, they must be prepared to step in as an on-site caregiver in the event of staff call-outs, ensuring that our clients and their families receive the professional and compassionate care they deserve. We are currently looking for at least 2 After Hours Scheduling Coordinators to cover Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Main Duties: Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00 am-8:00 am). Politely and efficiently resolve any client service issues, scheduling issues or adjustments. Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position. Monitor our on-call email for any missed clock-ins / outs and voicemails. Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed. Other Requirements: Experience and proven comfort level in delivering Home Health Aide-level care are essential for this role Must have reliable phone service and internet access throughout their shift. Must be available and able to answer and respond to incoming phone calls throughout their shift. When not actively taking calls or completing follow through, After Hours Scheduling Coordinator is free to utilize their time as they see fit, as long as they are able to meet the above requirements. Pay: Monday - Friday: $60 per night; Saturday and Sunday: $120 per day PLUS $21.00 an hour if you must cover a shift After Hours Scheduling Coordinator Qualifications: Valid driver's license AND registered vehicle. 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting. Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA). Proficient in scheduling software. Passion for helping seniors remain safe and independent wherever they call home. Why Touching Hearts at Home? We offer Paid Time Off (PTO) and Paid Sick Leave FREE Telehealth benefit Same day pay via Tapcheck. Award winning agency: Recognized by Home Care Pulse as both a Provider of Choice AND Employer of Choice for 2025 and 2026. We have also been recognized by Boston Magazine as a Top Senior Care Provider for 2025 and 2026. We believe in recognizing the excellent work of our caregivers in a variety of ways, including spot awards and incentive programs to earn bonuses for caregiver referrals or client referrals! We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers. We are family owned and locally operated. Flexible work from home options available.