Customer Service Analyst

As a Customer Service Analyst, you will play a key role in executing and following up on collaborative planning, forecasting, and replenishment programs for key customers. Why This Role Matters Drives customer satisfaction by ensuring efficient execution of the customer order cycle and service level policies. Enhances operational efficiency by reducing order processing time and improving visibility for internal and external stakeholders. Supports cross‑functional alignment across Sales, Marketing, Planning, Finance, and Customer Service to meet customer demand. Contributes to collaborative forecasting and replenishment processes, strengthening customer relationships and business outcomes. What You Will Do Execute and monitor collaborative planning, forecasting, and replenishment (CPFR) programs for key customers Manage and improve the end-to-end customer order cycle to ensure timely and accurate order fulfillment Lead daily operational meetings to oversee order processing and resolve issues impacting service levels Coordinate with internal teams (Sales, Marketing, Finance, Planning) to support inventory planning and credit processes Develop and implement customer‑specific actions that add value and improve service performance Support S&OP practices and participate in collaborative forecasting processes with customers and internal stakeholders What We’re Looking For Degree in Business Management, Engineering, or an equivalent field Minimum of 3 years of experience in Supply Chain, Customer Service, or Sales environments Experience with order management processes, forecasting, and customer service operations Strong communication skills with ability to interact with cross‑functional teams and senior stakeholders; familiarity with Microsoft Office tools and SAP; basic English proficiency Equal Employment Opportunity Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law, including race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other protected characteristic. #J-18808-Ljbffr F654-Goodyear Colombia