Member Outreach Coordinator (Call Center Position)

Job Description

Job Description

Job Title: Member Outreach Coordinator (Call Center) – Part-Time

Position Summary:

We are seeking a detail-oriented, communicative Member Outreach Coordinator to join our Client Services team part-time. In this role, your primary responsibility will be making outbound phone calls to members regarding cases referred by contracted health plans. Most of your workday will involve phone outreach and accurate data entry to confirm and gather information needed before cases are assigned for review.

As the first point of contact for members, you will verify information submitted by their insurance plan (such as name, date of birth, requested services, address, and contacts) and work closely with the Client Services team to ensure all details are accurate and complete.

Serious applicants only.

Please note: All offers of employment are contingent upon successful completion of a background and reference check, conducted after a conditional offer is made and in accordance with applicable federal, state, and local laws.

Bilingual (English/Spanish) skills are strongly preferred due to business needs. A Spanish language incentive is available for qualified applicants.

We are only accepting applications from candidates residing in Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Nevada or Virginia.

Key Responsibilities

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Previous experience in customer service, healthcare, or related fields is preferred.
• Comfortable spending the majority of the workday making outbound phone calls.
• Strong communication skills (verbal and written), with a professional and empathetic demeanor.
• Proficiency in Microsoft Office Suite; experience with case management software is a plus.
• Detail-oriented with strong organizational and multitasking skills.
• Able to maintain accuracy and focus in a structured, process-driven environment.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Able to work independently, take initiative, and contribute within a team.
• Bilingual (English/Spanish) skills are strongly preferred due to business needs. Spanish language incentive available for qualified applicants.
• Must have a computer with a working camera and microphone, as well as a reliable home internet connection.
• Preferred Mountain Standard Time or Pacific Standard Time zone

Key Competencies

• Excellent phone communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to adapt to changing priorities in a fast-paced setting
• Effective time management and organizational skills
• Motivation to perform high-volume, repetitive phone-based work with accuracy and professionalism

Compensation & Benefits

• $18.00 per hour
• Part-time: Up to 29 hours per week, Monday through Friday. Actual hours scheduled may vary from week to week based on call volume and business needs, and may be significantly less than 29 hours in some weeks. Scheduled hours are not guaranteed.
• Paid sick time
• Eligibility to enroll in the company's 401(k) plan after three months of employment
• Spanish-speaking incentive for qualified bilingual staff

Equal Opportunity Statement:
The Periscope Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, marital status, military or veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Background Check Statement:
A background check will be conducted only after a conditional offer of employment is made, and in accordance with all applicable federal, state, and local laws.