CHIEF Operating Officer

General Information Work Location: 2101 47th Terrace East, Bradenton, Florida 34203 Work Hours: Hours will vary; 12-hour rotating shift that may be 7am-7pm or 7pm-7am Expected Starting Hourly Range: $37.56 - $46.95 Working a rotating 12-hour shift is required. Provides direct and indirect management, supervision and support of EMS day-to-day operations and field personnel. Identifies immediate system response needs and mitigates immediate response issues. Ensures the citizens of and visitors to Manatee County receive prompt, compassionate, clinically excellent emergency medical care and preventative services in a highly reliable, efficient, and professional manner with a focus on overall EMS system management. Manages effectively and efficiently the day-to-day operations of a dynamic and complex emergency medical services delivery system. Note: FRS Retirement Special Risk. Safety-sensitive position requiring random drug testing. Note: This position is designated by the Manatee County Board of County Commissioners as serving at the will and pleasure of the County Administrator. Employment in this position is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable federal and state laws. Nothing in this job posting, any application materials, or any related communications shall be construed to create a contract of employment or to limit the County Administrators authority to terminate the appointment at any time, with or without cause and with or without prior notice, subject only to applicable law. Working Conditions Typical indoor office environment. Periodic outdoor field work is required, possibly in adverse weather conditions. Sitting for long periods of time, working on computer. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. May be required to lift and carry patients weighing in excess of 250 pounds, with assistance, without causing harm or aggravating injuries to the patient. Position requires visual acuity, depth perception, and ability to hear and identify sounds. Regularly required to drive County vehicles as part of the duties of the job. Occasional high-stress situations that may involve angry or frustrated citizens. Periodically required to work other than normal business hours, including nights and weekends. Job Description Essential Functions Ensures County-wide service delivery of prompt, effective and professional emergency services through proper scheduling and staffing of personnel, and by proper allocation of related resources. Responds to major Incidents, emergency medical service, rescue incidents, and other emergency service calls; operates in an incident command structure (may assume command and general staff positions as needed). Serves as a staff duty officer on a rotational basis. Communicates performance expectations, evaluates performance in a timely manner. Provides feedback and guidance to employees by recommending training and education, administering corrective action, coaching, and counseling team members. Addresses employee personal/performance issues, conflict management, and participates in the grievance process. Assists in the development, administration and monitoring of the division budget including providing background information and data interpretation. Prepares and reviews forms, reports, schedules, and other administrative documents in order to brief Assistant Chief(s) or the EMS Chief routinely on division matters. Coordinates and communicates with fellow division leadership on matters related to, but not limited to, accidents, injuries, loss or damage to property, etc. Receives and interprets daily logs, e-mails, telephone calls and in-person requests related to system operational needs and/or vehicle, station, and equipment repair. Evaluates develops and prioritizes tasks for accomplishment during work shift. Collaborates with staff to implement the necessary changes to support the needs of the EMS System involving staffing, deployment, special operations, and personnel. Establishes expectations and clear direction to meet goals and objectives of the EMS system with assigned employees. Motivates and engages these employees through effective communication. Interprets and enforces policies, protocol, and work standards. Evaluates employee performance through direct observation and review of clinical and operational performance reports in accordance with established policies, procedures, protocols, and expectations. Drafts employee evaluations. Develops employee goals, then assists with the implementation and achievement of those goals and expectations. Recognizes and evaluates skills of potential and existing employees, as well as identifies how to acquire and/or further develop those skills. Provides necessary progressive discipline, including coaching and formal measures. Coordinates investigations and acts as a mediator. Plans and conducts effective meetings related to employee performance. Reacts to situations and quickly adapts to various scenarios. Solves problems and multi-tasks in ever changing and sometimes distracting environments. Communicates in a respectful manner during routine to significantly stressful situations through written, oral and/or visual means, with all individuals and groups of individuals, regardless of their age, gender, educational level, socioeconomic status, etc. Takes command of a scene and effectively operates within and with a full understanding of an Incident Command System. Directs the work of others in a collaborative and cooperative manner. Operates an emergency vehicle in a safe and respectful manner in emergency mode (lights and sirens) and in non-emergency mode during all hours of the day and night, in all types of traffic and weather conditions. Works effectively both as an individual and as a leader. Directs investigations and prepares reports for work-related accidents, such as vehicle accidents, employee injuries, and injuries to patients. Maintains confidentiality and protects sensitive data at all times, in accordance with HIPAA laws, organizational and department policies and procedures. Functions effectively in a physically demanding environment, requiring strength, flexibility and endurance. Wears personal protective equipment such as turnout gear, chemical protective clothing and respiratory protection when needed. Participates in Continuing Medical Education, Clinical Continuous Quality Improvement, and other departmental programs, goals and objectives as directed by the supervisory staff or the EMS Chief. Completes quality assurance, data entry, and reviews patient care reports for compliance with protocols, completeness, and accuracy as assigned by the Office of Clinical Affairs. Participates in required meetings and training. Participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc. IMPORTANT* In the event of an emergency, as determined by the County Administrator or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. Minimum Qualifications High school graduate/equivalent. Minimum of two (2) years’ experience functioning independently as a Charge Paramedic. Associates degree in Paramedicine, Emergency Medical Technology, or a related field desired. Two Or More Years Previous Supervisory Experience Is Required. State of Florida Driver’s license and Paramedic Certification within 30 days of hire. All required certifications must remain current and active. A comparable combination of education, training, and work experience that provides the requisite knowledge, skills, and abilities for this position may be substituted for the minimum qualifications. Bachelor’s degree preferred. The Following Certifications And Proof Of Completion Are Desired ICS-100 (G100) ICS-200 (G200) ICS-300 (G300) ICS-400 (G400) ICS-700 (G700) ICS-800 (G800) Experience working in a labor union environment desired. Knowledge, Skills, And Abilities Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor. Tasked with working in a confidential capacity to support the County in developing policies relevant to collective bargaining agreements, administering such agreements, and preparing for negotiations related to collective bargaining. Ability to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy. Communication may be verbal or written. Ability to handle confidential and sensitive information with tact and discretion. Ability to maintain knowledge of Manatee County EMS System treatment protocols and procedures, and Manatee County EMS operating guidelines. Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification. Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. Veterans Preference In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families. EEO/ADA Statement Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at View phone number on click.appcast.io. Drug-Free Workplace Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law. Emergency Response/Recovery Activities All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Full Time Positions Employee Assistance Program (EAP) ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Five (5) free visits annually for employees and covered family members. Wellbeing Benefits Wellness/Health Coaches (5 Free per year) On-site Fitness Centers for you and your dependents with 24/7 access Personal Training (5 Free per year) Pharmacy Technician Group Fitness Classes Musculoskeletal Physical Therapy Management Diabetes Care Program Registered Dietician (5 Free per year) Massages with licensed therapist (small copay) Miscellaneous Benefits Workers’ Compensation Training/Seminars Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Personal Sick Leave Family Sick Leave Sick Leave Bank (Donated Hours) Professional Medical Appointment Leave Bereavement Leave Military Leave Military Training Leave FMLA Vacation Award Applies to employees regularly scheduled to work 8 hours per day/40 hours per week. Years of Service Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program. Insurance Award-winning Health Plan with deductibles as low as $0. Dental Insurance Vision Insurance Prescription Insurance Life Insurance (6 times salary at low cost) Long-term and Short-term Disability Insurance Retirement Florida Retirement System (FRS) with Pension Plan and Investment Plan options. 457b Tax Deferred and ROTH account options through Voya. FRS Webinars Free financial guidance with licensed, non-commissioned financial planner Career Wellness Professional Leadership Programs Instructor-Led and eLearning Training Premium Pay Differentials/Career Ladders Career Counseling Toastmasters Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance) Employee Recognition Programs with monetary and time-off awards Education Benefits Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement. Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder. Public Service Loan Forgiveness (PSLF) Flexible Spending Account Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings. Permanent Part Time - Benefits Employee Assistance Program (EAP) ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Miscellaneous Benefits Workers’ Compensation Training/Seminars Fitness Center Access for employee only FRS options Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. Per pay-period basis, any work schedule less that this will be earned on a pro-rated basis #J-18808-Ljbffr